Front Desk Administrative Assistant Day Program (Human Services | IDD Services)

Now Hiring: Front Desk Administrative Assistant/Office Coordinator

This is a Human Services role supporting a Day Program serving individuals with intellectual and developmental disabilities (IDD). Innovative Day is seeking a Front Desk Administrative Assistant/Office Coordinator to support daily administrative operations in a fast-paced, compliance-driven environment.

This position is ideal for someone with experience in administrative support, front desk operations, healthcare administration, human services, office coordination, customer service, scheduling, and documentation management.

Key Responsibilities

• Provide front desk support and greet visitors, staff, and families professionally
• Perform administrative duties including filing, scheduling, scanning, and data entry
• Maintain organized records, files, and documentation
• Track attendance and participant records
• Assist with intake and discharge paperwork
• Monitor billing-related documentation for accuracy
• Maintain staff files and credential tracking
• Support calendar management and deadlines
• Assist with office supplies and inventory
• Communicate with families, providers, and team members
• Support EHR documentation and compliance tasks

Requirements

• High school diploma or equivalent
• 2+ years administrative or front desk experience
• 2+ years experience in human services, healthcare, or IDD
• Strong organization, multitasking, and communication skills
• Proficiency in Microsoft Office
• Ability to maintain confidentiality

Qualifications Preferred

• Experience in day programs or healthcare settings
• Experience with EHR systems
• Experience with compliance tracking and scheduling

Regulatory / Compliance Requirements (DC)

• Must meet DC Department of Health (DOH) requirements
• Background check and fingerprinting required
• TB clearance as applicable
• Support documentation, audits, and compliance tracking
• Assist with staff credential tracking (CPR/First Aid, trainings)

Schedule (In-Person): Full-Time, MondayFriday, 8:30 AM 4:30 PM

Why Join Innovative Day?

Innovative Day is committed to providing high-quality, person-centered services to individuals with disabilities. We are looking for a reliable team member who can help keep our office organized, welcoming, and running smoothly while supporting a mission-driven program.

Benefits

• Medical, Dental, and Vision Insurance
• HSA and FSA options
• PTO and Paid Holidays
• 401(k) Plan
• Life and Disability Insurance Options
• EAP Program
• Professional Development
• Referral Bonus Program