Patient Relationship Coordinator

Job Description

Job Description

Job Title: Patient Relationship Coordinator

Location: Zionsville Eyecare & Carmel Eyecare

Position Summary

The Patient Care Coordinator is the heartbeat of our practice and the first point of contact for our patients. Operating across our front desk, phone center, and checkout team, this role is essential to our daily operations and patient flow. As a Patient Relationship Coordinator, your primary goal is to bring our mission to life: to maximize the human experience by enhancing vision and preserving sight. You will set the tone for every patient’s visit, ensuring they feel welcomed, cared for, and valued.

Launch Your Career: Our Commitment to Your Development

We don't just hire for a position; we hire for potential. We are deeply committed to the intentional development of our team members. Whether you are looking for your first professional step or seeking a long-term home to build a career, we provide the mentorship, training, and pathways to help you grow. Many of our team members advance into roles as specialized ophthalmic technicians, expert opticians, or practice leaders—some even go on to optometry school with our full support. If you bring the drive and a teachable spirit, we will provide the tools and opportunities to help you build a rewarding career in healthcare.

Core Responsibilities

• Welcome Experience: Greet patients warmly upon arrival, ensuring a smooth check-in process. Anticipate patient needs and manage the reception area to create radically positive experiences beyond expectations.
• Phone Center Operations: Serve as the friendly, knowledgeable voice of the practice. Schedule appointments, answer patient inquiries, and navigate complex scheduling or patient concerns by looking for positive opportunities even in difficult situations.
• Checkout & Continuity of Care: Guide patients through the checkout process with clarity and care. Process payments, schedule follow-up visits, and ensure all questions are answered, actively working to develop lasting relationships with our community.
• Administrative Excellence: Maintain accurate patient records, verify insurance benefits, and prepare patient charts. Pursue excellence in these tasks while utilizing the latest practice technology to improve outcomes and efficiency.
• Team Collaboration: Work seamlessly with clinical staff, opticians, and fellow administrative team members. Share knowledge, give back your time and talent to assist others, and maintain a teachable attitude toward your own intentional development.

Who We Are Looking For

We are seeking an individual who naturally aligns with the six core values that guide our practice:

1. Generosity: You are willing to share your time, talent, and energy to support your team members and our community.
2. Hospitality: You understand that great healthcare is paired with great customer service. You go out of your way to make patients feel like guests.
3. Innovation: You adapt easily to new technology and software, always looking for efficient ways to complete tasks and improve the patient experience.
4. Growth: You are highly teachable, ambitious, and driven by a desire for intentional self-development. You are looking for a place to put down roots and grow your career.
5. Optimism: You bring a positive attitude to the workplace and remain a calming, solution-oriented presence, even during busy hours or challenging interactions.
6. Loyalty: You are committed to building long-term trust with our patients and fostering a supportive, enduring bond with your colleagues.

Qualifications

• Previous experience in a customer service, hospitality, or medical office setting is preferred, but we will develop the right ambitious candidate.
• Great verbal communication skills that can be felt and not just heard.
• Strong organizational skills with an ability to multitask across phones, computers, and in-person interactions.
• Proficiency with computers and a readiness to learn practice management and electronic health record (EHR) software.

What We Offer

• Structured training and professional development programs.
• Clear pathways for career advancement within the practice.
• A supportive, values-driven team environment.
• PTO, 401k, Health Insurance, Vision Benefits, Shared Bonus Programs
• $16-$20 per hour starting

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.