Customer Service Representative

Job Description

Job Description

Customer Service Representative (Remote)
Remote Opportunity | Open to Candidates in Texas, Florida, Georgia, and North Carolina

Deliver Exceptional Service. Build Strong Relationships. Drive Customer Success.

At Aqua Gulf, we do more than move freight—we deliver reliable transportation and logistics solutions that keep businesses moving. Our success is built on outstanding customer service, operational excellence, and strong customer partnerships .

We are seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who enjoys problem-solving, relationship building, and supporting customers throughout the transportation process .

If you thrive in a fast-paced environment and are passionate about creating positive customer experiences, we'd love to hear from you.

Compensation

Salary Range: $40,000 - $45,000 per year

Compensation will be determined based on experience, qualifications, and overall fit for the role.

Location & Schedule Remote Position

Candidates must reside in one of the following states:

• Texas
• Florida
• Georgia
• North Carolina

Schedule

• Full-Time
• Monday through Friday
• 8:00 AM – 5:00 PM
• Occasional flexibility may be required based on business needs

Position Summary

As a Customer Service Representative , you will serve as a primary point of contact for customers , ensuring a seamless experience from shipment pickup through final delivery.

You will work closely with customers, dispatch, drivers, operations, and internal teams to provide shipment updates, resolve service concerns, answer inquiries, and support daily transportation operations.

The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working independently in a remote environment .

Why Join Aqua Gulf?

• Remote Work Opportunity
• Competitive Salary
• Career Growth Opportunities
• Comprehensive Benefits Package
• Collaborative Team Environment
• Stable and Growing Organization
• Customer-Focused Culture
• Opportunity to work closely with operations and leadership teams

Key Responsibilities Customer Service & Relationship Management

• Serve as a primary point of contact for customer inquiries, shipment updates, and service requests
• Build and maintain strong customer relationships through proactive communication
• Provide accurate and timely information regarding shipments, delays, and service concerns
• Respond to customer inquiries via phone, email, and other communication channels
• Deliver a professional, responsive, and customer-focused experience

Problem Resolution & Service Recovery

• Investigate and resolve customer concerns in a timely and professional manner
• Collaborate with operations, dispatch, and leadership teams to identify solutions
• Escalate service issues when appropriate while keeping customers informed throughout the process
• Maintain accurate documentation of customer interactions and resolutions

Operational Support

• Monitor shipment activity and freight movement
• Assist with shipment tracing and delivery follow-up
• Coordinate with dispatch, drivers, and operations teams to support customer needs
• Maintain accurate customer records and shipment information
• Support billing, documentation, and service-related inquiries

Continuous Improvement

• Identify opportunities to improve the customer experience
• Communicate customer feedback and trends to leadership
• Participate in training and process improvement initiatives
• Support a culture of teamwork, accountability, and service excellence

Qualifications

• 1+ year of customer service, customer support, account management, client services, or call center experience
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience using CRM, customer service, ticketing, or business software systems preferred
• Experience in transportation, logistics, freight, supply chain, or distribution environments preferred
• Ability to work independently in a remote environment
• High school diploma or equivalent
• Must be legally authorized to work in the United States

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities
• Additional Voluntary Benefits

Apply Today

If you're looking for an opportunity to combine customer service, relationship management, problem-solving, and operational support while working remotely, we encourage you to apply today.

Join Aqua Gulf and help deliver the exceptional service our customers depend on every day.

Aqua Gulf is an Equal Opportunity Employer, Affirmative Action Employer, and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Carlile is a drug-free workplace and participates in E-Verify.