Call Center Representative - Medical

Title: Call Center Representative - Medical


Reports to: Call Center Supervisor

FLSA Status: Non-Exempt
Personnel Supervised: None


POSITION SUMMARY:

Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.

MINIMAL QUALIFICATIONS:

• Education: High School Graduate or GED
• Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required.
• Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm.

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:

1. Schedule medical, dental and optometry appointments by phone.
2. Collect patient demographic and insurance information.
3. Cancel and reschedule medical, dental and optometry appointments
4. Understand and apply CFHC scheduling template.
5. Transfer calls appropriately
6. Work provider follow-up requests on outbound calls
7. Must be available from 7 am until 6 pm

BENEFITS:

Competitive Salary

Federal Student Loan Forgiveness:

PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven

Excellent medical, dental, vision, and pharmacy benefits

Employer Paid Long-Term Disability Insurance

Employer Paid Life Insurance equivalent to 1x your annual salary

Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available


Malpractice Insurance

Paid Time Off (PTO) - 4 weeks per year pro-rated

Holidays (9.5 paid holidays per year)

Paid Birthday Holiday

CME Reimbursement

401k Retirement Plan after 1 year of service (w/matching contributions)

Staff productivity is recognized and rewarded


PHYSICAL REQUIREMENTS:

1. Requires 80% or more spent standing/sitting.
2. Independently mobile
3. Lifting and/or transporting up to 20lbs.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.