Call Center Representative - Medical

Call Center RepresentativeUnder the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.Minimal Qualifications:Education: High School Graduate or GEDExperience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required.Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm.Responsibilities and Performance Expectations:Schedule medical, dental and optometry appointments by phone.Collect patient demographic and insurance information.Cancel and reschedule medical, dental and optometry appointmentsUnderstand and apply CFHC scheduling template.Transfer calls appropriatelyWork provider follow-up requests on outbound callsMust be available from 7 am until 6 pmBenefits:Competitive salaryFederal student loan forgiveness: PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgivenExcellent medical, dental, vision, and pharmacy benefitsEmployer paid long-term disability insuranceEmployer paid life insurance equivalent to 1x your annual salaryVoluntary short-term disability, additional life and dependent life insurance are availableMalpractice insurancePaid time off (PTO) – 4 weeks per year pro-rated9.5 paid holidays per yearPaid birthday holidayCME reimbursement401k retirement plan after 1 year of service (w/matching contributions)Staff productivity is recognized and rewardedPhysical Requirements:Requires 80% or more spent standing/sitting.Independently mobileLifting and/or transporting up to 20lbs.American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.