Registration Specialist

Charter One works with schools across the country to provide all-inclusive education management services.At Charter One we pride ourselves on our thorough knowledge of charter school operations, academics, finance, human resources, information technology, marketing, and more. We handle the day-to-day work so that client school boards can focus on governance and policy issues to be sure that the vision and mission of the school are being carried out properly. The Registration Specialist will support the SIS Team with all tasks related to the implementation and maintenance of enrollment, records compliance, select data reporting, customer retention, and customer acquisition for our schools located across AZ, NC, and SC. All candidates must be willing to undergo a background check. This position will be working out of our Arizona corporate office. Responsibilities include but are not limited to: Maintain the registration and application systems to ensure processing is timely and efficient for a select range of schools and states to support as assigned. Manage the enrollment, waitlist, and support the lottery process for multiple schools and states as assigned. Manage and ensure proper storage of active and inactive files across campuses and Charter One (including purging data according to Records Retention process for multiple states compliance). Respond to staff and parents within a 24-hour period and offer a one-on-one “white-glove” customer service experience. Perform individual audits and correct data errors by following established processes; review several schools for data issues/concerns and work with the team to rectify data discrepancies Review, understand, and report campus data/numbers surrounding registration, school capacity, and overall enrollment goals for each school within the supported list of schools and states. Monitor enrollment trends, showcase pattern recognition, and develop forecasts to allow for preventative action. Promote student retention by maintaining ongoing communication with families, offering guidance and support through the enrollment, withdrawal, re-enrollment, transfer, or graduation process among assigned schools. Identify gaps in the enrollment pipeline and partner with the team to reimaging processes and create scalable solutions. Coordinate with other C1 departments and campus staff/administration to ensure families/campuses receive consistent and accurate information about enrollment and related services for each school assigned. Develop and implement outreach strategies that foster positive relationships with families, ensuring they feel supported and informed throughout the enrollment lifecycle. Assist with support to the director of each assigned campus to ensure feedback from families is up to date and consistent with our RAISE values. Understand and be able to translate compliance/legal language, such as FERPA to others effectively. Support community events as needed and embody the Charter One Mission, Vision, and Values. Support full team of Registration Specialists to provide coverage for all schools and states as needed; work with additional campuses and directors for coverage as needed. Candidates with the following skills will thrive: Demonstrated excellence in customer service with a focus on professionalism, responsiveness, and client satisfaction Strong written communication skills with the ability to convey information clearly, concisely, and professionally Proven problem-solving and critical thinking abilities, with a proactive approach to identifying issues and implementing effective solutions Required Qualifications: Experience with CRM and Excel Charter One offers a competitive salary that is individually determined based on education and experience. We offer health benefits, paid time off, and 401k investment options including employer contributions. #J-18808-Ljbffr