Principal Product Manager, Mobile & NFC

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Principal Product Manager at Paze is a senior individual contributor responsible for defining and advancing product strategy across a complex product, product group, or customer solution. The role establishes a clear product vision, translates customer and market needs into prioritized outcomes, and leads cross-functional alignment from discovery through commercialization and ongoing optimization. Operating with a high degree of autonomy in ambiguous and evolving conditions, the Principal Product Manager influences executives, technical teams, business partners, customers, and external stakeholders to make sound product decisions, manage risk, and deliver measurable customer and business value. This role will lead the strategy and evolution of the Paze Android and iOS mobile applications and will shape end-to-end mobile journeys, advances capabilities from concept through commercialization, and aligns internal teams and ecosystem partners around secure, intuitive experiences that drive adoption and growth.

Essential Functions

• Define and communicate product vision, strategy, roadmaps, and investment priorities for a complex product, product group, or customer solution, balancing customer value, business impact, risk, and technical feasibility.

• Lead product work across the full lifecycle, including discovery, concept development, prioritization, requirements, delivery, launch, commercialization, performance management, and continuous improvement.

• Build alignment and coalitions across Product, Engineering, Design, Marketing, Sales, Analytics, Operations, Legal, Risk, Compliance, Fraud, and other stakeholders to advance product strategy and execution.

• Serve as a senior voice of the customer by synthesizing research, behavioral data, partner feedback, market signals, and experimentation into insights, product decisions, and differentiated experiences.

• Translate complex customer, business, and technical needs into clear product requirements, outcomes, success measures, and decision frameworks that enable cross-functional teams to execute effectively.

• Partner closely with technology leaders and engineering teams to evaluate solution options, manage dependencies and tradeoffs, and evolve products from initial capabilities into scalable, reliable solutions.

• Establish and monitor product performance measures, including adoption, customer experience, financial, operational, and risk outcomes; use results to adjust priorities and improve product performance.

• Influence executive and external stakeholder decisions by simplifying complex product topics, communicating tradeoffs and recommendations, and creating shared understanding across competing priorities.

• Define the future-state vision, strategy, roadmap, and success measures for native iOS and Android experiences and related mobile-wallet capabilities.

• Lead end-to-end mobile product development from 0-to-1 concepts through commercialization, iteration, and scaled adoption for Android and iOS applications.

• Partner with financial institutions, payment networks, and strategic partners to understand customer personas, pain points, journey friction, and ecosystem requirements.

• Lead user research to inform customer needs and shape and improve mobile experiences.

• Partner with Engineering and Design to translate customer needs into scalable native-app experiences while balancing platform constraints, security, risk, and performance.

Minimum Qualifications

• Typically has 12+ years of progressive experience or demonstrated portfolio consistent with experience required of the role.

• Bachelor’s degree or equivalent combination of education and experience.

• Demonstrated experience defining product strategy, roadmaps, priorities, and measurable outcomes for complex customer-facing products or platforms.

• Proven experience leading products through discovery, development, launch, commercialization, and ongoing optimization in a cross-functional environment.

• Demonstrated ability to operate independently through ambiguity, make product tradeoffs, and drive major initiatives across organizational boundaries.

• Demonstrated experience translating customer insights, market signals, data, and business needs into product requirements and product decisions.

• Strong technical fluency and demonstrated ability to partner effectively with engineering and architecture teams on complex product solutions.

• Demonstrated experience leading native Android and iOS products from concept through launch, iteration, and scaled operation.

• Demonstrated experience defining mobile product strategy and translating customer journeys and feedback into prioritized product requirements.

• Background and drug screen.

Preferred Qualifications

• Demonstrated knowledge of digital payments, including payment processing, tokenization, and mobile-wallet technologies.

• Experience with mobile wallets, and mobile payments, digital.

• Experience working with financial institutions, payment networks, or other external partners in a digital payments ecosystem.

• Experience using mobile product analytics, A/B testing, concept testing, and design thinking methods to inform product decisions.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire. The above job description is not intended to be an all-inclusive list of duties and standards of the position.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $173,000 - $230,000.
New York, NY/ San Francisco, CA in USD per year is: $207,000 - $242,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.