Systems Engineer

Systems Engineer

Helion is the nation's largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we've helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.

Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we're looking for an exceptional Systems Engineer to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.

The Systems Engineer is primarily accountable for troubleshooting and managing emergency client issues that require advanced technical knowledge in the Service Desk. This role is the top tier of support for all client escalation points, contributes to the learning and development of all Desktop staff. This role may assist in the design and completion of both new and existing client projects.

Additional Responsibilities:

• Analyzing client environments and making technical and business recommendations based on their aging hardware and opportunities from third-party services.
• Accountable for responding to and resolving issues escalated from Desktop Support.
• Administering, installing, and configuring Windows Server.
• Managing Exchange and 365 environments.
• Managing Microsoft cloud services (Azure, OneDrive, SharePoint, Teams).
• Managing VMware and Hyper-V environments.
• Prompt response and resolution of issues for client Executives.
• Coordinating and resolving top-tier issues with vendors: Dealer Management Systems (DMS), ISP Vendors, Proprietary software, and PCI compliance.
• Providing updated action plans on ticket resolutions to Account Managers that meet client expectations and our internal goals.
• Manage security events reported from our SOC.
• Perform client migrations for specific technologies or hardware.
• Manage key client relationships and become a point of contact for the IT admins at those clients.
• Managing Enterprise AI solutions for end users and IT admins.

Knowledge, Skills, and Abilities:

Maintain, troubleshoot, and implement the following technologies:

• Active Directory (Topology, Replication, Tombstone, Auditing)
• DNS (Internal DNS zones/records, External DNS zones/records, Root hints, DNS forwarders, Metadata cleanup)
• DHCP (Managing scopes and exclusions, Configure conflict detections, Move devices to new VLAN/scope, Configure failover, Configure IP helper)
• Creating, modifying, and troubleshooting DFS and UNC file shares
• Group Policy (Implementing and troubleshooting Folder Redirection/OneDrive, Advanced troubleshooting of group policies, Migrating GPO from another server)
• Installing managing and configuring printers on servers and through cloud print management
• Microsoft Exchange/Microsoft 365 (Managing mailboxes and groups, Managing and troubleshooting internal and external mail flow, Implementation and troubleshooting of firewall rules, Manage and troubleshoot Barracuda email spam filter, Install and configure SSL cert, Manage send and receive connectors, Manage email address policies, Exchange reporting through PowerShell and 365 GUI, Configure and troubleshoot email encryption, Manage and migrate public folders, Troubleshoot virtual directories, Manage SharePoint file stores, Manage Cloud PC's for Windows 365 Cloud PC and AVD, Manage OneDrive synchronization and automatic deployment)
• Cisco and Meraki Networking (Interpret Network maps and monitors in PRTG, Troubleshoot performance issues, Troubleshoot a device outage)
• Automation/reporting (PowerShell, Bat files, Power BI, Power Automate)
• VMware/Hyper-V (Manage and configure datastore space, Configure new or migrate existing VM, Manage and configure virtual guests, Troubleshoot hardware performance)
• Manage PCs, Servers including the use of automation through our RMM tool Kaseya
• Manage and troubleshoot DNS based web filtering solution
• General Desktop troubleshooting and support

Certifications:

• Microsoft 365 Certified
• Microsoft Azure Certified
• CISSP