Client Support Specialist - Full-Time

JOB SUMMARY:

Responsible to serve as a support person to all individuals receiving services by Home of Hope Inc. This support is given in a variety of areas; daily living skills, leisure activities, personal hygiene skills, vocational skills, individual rights and responsibility training, social skills, human relations, transportation, etc.

ESSENTIAL JOB FUNCTIONS:

1. Train, guide or assist in personal hygiene, clothing care, mobility, taking medications, managing money, meal planning/preparation, household care, communication, community participation (religious, political, recreational, etc.), health maintenance (nutrition, medical/dental appointments, physical exercise, immunizations, etc.), safety skills and human relations.
2. Coordinate or provide instruction in vocational skills. Identify areas where assisted techniques may be useful at a job site. Develop and utilize natural supports to integrate the person into the work environment. Report progress to individual’s Team to develop vocational activities when job placement is not appropriate. Document and maintain task analysis for job placement/assessments, billings and vocational profiles.
3. Assist in achieving maximum potential toward self- determination. Encourage independence and inclusion regardless of community, social or vocational circumstance. Participate in the identification of strengths, interests and needs of the person to ensure maximum development and goal attainment. Interact to promote self-esteem, confidence and morale as well as ensuring the happiness and well being of each person served.
4. Work cooperatively with all employees, service providers, professionals, guardians, and families. Represent HOH in a positive manner. Conduct yourself in a manner becoming of a role model. At all time treat people, co-workers, professionals with respect and dignity.
5. Report to the Program Coordinator and document incidents when the individual receiving services is awake during sleep hours. In the case this individual stays awake during all sleep hours, you should report this so that relief staff can be called in to provide care. Sleeping while the individual is awake is not permitted.
6. Document and report any accidents, medical issues or behavioral incidents that affect the health, welfare or self- respect/dignity of the individual. Report suspicion of rights violations, financial exploitation, neglect, or abuse by calling the Abuse Hotline.
7. Will provide transportation to work, therapies/health appointments, leisure or social activities using public transportation, HOH provided vehicles or personal vehicle.
8. Maintain the cleanliness and safety of the environments for which you are responsible. Report repair or maintenance needs to the House Manager or Program Coordinator. Report any and all safety concerns to the Safety Coordinator.
9. Maintain the confidentiality of all information, oral or written, unless authorized to release information in accordance with applicable laws and policies.
10. Report and document any injury that you sustain while on the job to your supervisor and TeleCompCare or the Human Resource Generalist immediately.
11. Willing to work at multiple or various locations and overtime when business needs call for such.

MINIMUM QUALIFICATIONS AND OTHER REQUIREMENTS:

• High School Diploma or equivalency; minimum age 18
• No experience necessary
• Criminal arrest checks will be conducted through the OSBI, and person with a felony conviction will not work for HOH without issuance of exception by Oklahoma Department of Human Services.
• Working home phone or cell phone
• Valid driver’s license; current automotive insurance; dependable transportation; availability to operate vehicle during day/night
• Provide flexibility for working a variety of shifts and locations.
• Must complete HOH First Aid/CPR Training which includes full compressions on the floor or ground.
• Required pre-employment drug screen and subject to random, post-accident and reasonable cause drug screens.
• Willing to work schedules based on individual client needs and overtime as required.
• Expected to learn and follow the specific Individual Plan (IP) of each individual.

JOB KNOWLEDGE, SKILLS AND ABILITIES:

1. Ability to lift 50-70 pounds with and/or without accommodation.
2. Ability to push/pull 50 pounds.
3. Ability to sit, stoop, or stand for prolonged periods of time.
4. Ability to walk at an efficient rate of speed.
5. Must have good written and oral communication skills and be able to teach in a variety of settings.
6. Must be mentally and physically capable to perform the duties of the position.
7. Ability to understand oral and written instructions.
8. Reliable motor skills-use of hands and feet.

TRAINING REQUIREMENTS:

Medic First Aid Class

Lifting Class

Defensive Driving Class

DDS required training including 24 hours of on-the-job training

DD Medication Administration training

Specialized individual client training

Must be able to successfully complete testing and or competencies on training classes required by HOH, DDSD and according to individualized person specific training. Cross training with other clients and programs is encouraged for advancement within the HTS levels.

• This position serves all the Home of Hope Developmental Disabilities Services (Group Homes, Supported Living Services and Community Living Services) located in Ottawa, Delaware, Craig, Mayes and Rogers counties in Oklahoma and I may be asked to work at multiple homes in at least one selected county.
• As an HTS Floater, comprehension of the client’s Individual Plan and client’s specific training will be required and must be completed in any assigned location.
• An HTS Floater will be required to complete all training required by the state and Home of Hope, Inc. and available to work in at least three homes, in order to keep the floater status and hourly wage.
• I agree to work when needed unless it is on my scheduled days off as per the Hours of Availability form completed and signed. If circumstances change in availability the Program Coordinator will be contacted in advance.
• I understand that I may be asked to work at any of the homes in which I am trained with little notice.
• If I fail to agree to work an available shift, I will be counseled. A second offense could result in removal from the floater program.

Compensation details: 12-14 Hourly Wage

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