Case Manager Senior - RLRA Housing Retention, KSA - QMHA-I

Pay Range: $34.82 - $42.83 Hourly Department: Health Department Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): September 03, 2026 The Opportunity: This position requires: Qualified Mental Health Associate (QMHA-I) certification with the Mental Health & Addiction Certification Board of Oregon (MHACBO), see below We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and prompt health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. And create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. Are you a dedicated social worker or mental health professional passionate about advancing housing justice and health equity? We are seeking a compassionate advocate to join our team as the Case Manager Senior - RLRA Housing Retention. In this role, you will apply strengths-based practice to empower individuals as they transition to independent community living, ensuring that stable housing remains the foundation for their continued wellness and recovery. This highly independent Case Manager Senior - RLRA Housing Retention role serves as the primary anchor for housing stability, specifically supporting Multnomah County Regional Long-Term Rent Assistance (RLRA) recipients who are transitioning out of or who have disengaged from Assertive Community Treatment (ACT) and intensive case management (ICM) levels of care. As these individuals navigate the loss of intensive, community-based wraparound supports, this role is critical to mitigating the elevated risk of housing loss. By applying trauma-informed de‑escalation, rapid resource connection, and active landlord mediation, the Case Manager Senior resolves tenancy barriers, prevents evictions, and facilitates successful integration into independent community living. In all interactions, the position fosters a work culture of respect, trust, and understanding for the highly diverse populations served. As the Case Manager Senior - RLRA Housing Retention duties will include: Engagement, Housing Retention and Landlord/Neighbor Relations Crisis Resolution and Stabilization: Perform complex, strengths‑based case management to de‑escalate severe housing crises and transition clients into long‑term, stable housing. Eviction Prevention and Mediation: Navigate severe lease violations and imminent eviction threats by negotiating stipulated agreements and cure‑and‑quit plans in partnership with property management and legal aid. Clinical Engagement: Conduct consistent, face‑to‑face home and community visits to build therapeutic rapport, assess client well‑being, and maintain ongoing connection to housing goals. Strategic Liaison and Education: Serve as the primary advocate between tenants, landlords, and property managers, educating housing providers on the RLRA program and the Metro Supportive Housing Services (SHS) framework. Proactive Tenancy Monitoring: Identify early warning signs of instability—such as behavioral lease violations or financial challenges—to intervene rapidly and prevent formal eviction proceedings. Barrier Reduction and Capacity Building: Utilize flexible client assistance funds to resolve immediate physical or financial barriers while coaching tenants on essential independent living skills, unit hygiene, and lease compliance. System Navigation, Benefit and Resource Connection Consultation and Systems Navigation: Provide high‑level guidance to partner agencies and external programs to effectively navigate the intersection of complex behavioral health systems and housing requirements. Advanced Needs Assessment: Evaluate individual needs across multiple, overlapping systems to formulate and implement tailored, independent stabilization strategies. Strategic Partnership Management: Cultivate and sustain collaborative relationships with community providers and agencies to ensure holistic, long‑term support for clients. Clinical Continuity Support: Proactively facilitate the re‑establishment of behavioral health services to bridge gaps in care and sustain wellness for clients transitioning out of intensive programs. Voucher Eligibility Maintenance: Ensure uninterrupted housing assistance by managing required RLRA voucher recertifications and maintaining strict program compliance. Comprehensive Resource Connection: Advocate for and connect clients to essential financial and healthcare stability resources, including SSI/SSDI advocacy, SNAP benefits, supported employment, and Oregon Health Plan enrollment. Referrals, Administrative, Collaboration and Data Collection: Manage highly complex cases across multiple systems and partner programs, utilizing advanced independent judgment to coordinate multifaceted risk mitigation and stabilize client housing. Clinical Case Review: Conduct ongoing reviews of stabilized clients to evaluate progress, exercising clinical expertise to determine when to adjust monitoring levels or re‑initiate intensive supports. Data‑Driven Evaluation: Analyze key programmatic data—such as eviction notices, risk mitigation funds deployed, and mediation outcomes—to evaluate intervention effectiveness and inform program improvements. Systems and Pathway Development: Build and formalize streamlined referral pathways to ensure at‑risk individuals are identified and enrolled, while assisting in the development of workflows, exit criteria, and program policies. Documentation and Database Management: Maintain accurate, timely clinical and administrative records, ensuring seamless data entry and management across county, regional, and state databases (e.g., HMIS/ServicePoint). Interdisciplinary Collaboration: Participate in bi‑monthly cross‑case conferencing and maintain active, collaborative partnerships with internal behavioral health teams and the Homeless Services Department to optimize client outcomes. To QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Required Minimum Qualifications/ Transferable Skills*: Education/Training: Equivalent to an associate's degree course work in social science, social work, behavioral science, human services, or related field; AND, Three (3) to four (4) years experience that demonstrates the ability to perform the duties of the position. Certification: Possession of and valid registration as a Qualified Mental Health Associate (QMHA-I) certification with the Mental Health & Addiction Certification Board of Oregon (MHACBO), more information can be found at MHACBO website. Other: Valid Driver’s license (Required). This position requires a background investigation, which may include being fingerprinted. *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Preferred Qualifications/Transferable Skills: RLRA experience providing case management services and housing assistance Prior experience working within, or closely alongside, intensive behavioral health teams (such as ACT, ICM, or mobile crisis response). Working knowledge of Oregon Landlord‑Tenant law, Fair Housing laws, and reasonable accommodation requests. SCREENING & EVALUATION: REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application. Attach a Resume demonstrating you meeting minimum qualifications; AND Attach a Cover Letter addressing the following: How you meet the qualifications for this position; and Why you are interested in this specific role and how your previous experience prepares you for a highly independent, high‑acuity environment. Attach a copy of your QMHA-I Certification (Required) Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process. Phone screen Supplemental Questionnaire Oral exam Consideration of top candidates Background, reference, and education checks. ADDITIONAL INFORMATION: Type of Position: This hourly union‑represented position is eligible for overtime Type: Represented FLSA: Non‑Exempt Hybrid/Highly Field‑Based: At this time, this position is designated as hybrid; however, please note this is a heavy field‑based role. While you may use your home as an administrative base up to two days a week, you should expect to be out in the community a large portion of your work week providing on‑site, in‑person services and home visits. A designated "remote" day is often used as a starting location for field work rather than a strict desk day. The designation of hybrid may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak building 209 SW 4th Ave, Portland, OR 97204. Applying for this posting will give you the opportunity to be placed on the eligible list for future opportunities for Case Manager Senior positions as positions for these programs become available. The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments. Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range. Multnomah County offers an exceptional benefits package, including employer‑funded retirement savings; health and dental insurance at very low cost to full‑time employees and their dependents; paid parental leave; wellness programs; a focus on work‑life balance; and much more. Find more details on our benefits website. Questions? Please contact the recruiter. Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Andrea Archuleta Email: View email address on click.appcast.io Phone: View phone number on click.appcast.io Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. #J-18808-Ljbffr Multnomah County