Community Outreach Coordinator

Community Outreach Coordinator

Location of Position: Marin Headlands, Sausalito, California

Reports to: Public Programs Manager

Position Classification & Expected Hours of Work, and Travel:

• This is a Fixed Term, Full-time position. Position dates are approximately June 2026 – April 2027, with extension available for up to April 2029 based on funding availability.
• Regular onsite work is required.
• The work schedule is Thursday – Monday, including most holidays.
• Consistent weekend work is required.
• Days and hours of work may vary according to the needs of the Center.
• Evening work may be required as job duties demand.
• Some local travel may be required as job duties demand.

Compensation Range: $28.00 - $30.00 / hour

Benefits:

• Holidays
• Sick Time
• Vacation
• Medical, Dental, and Vision
• Life Insurance
• Long Term Disability Insurance
• 401k Retirement Plan
• Employee Assistance Program

Job Summary:

The Community Outreach Coordinator leads delivery methods that increase visibility of The Marine Mammal Center's mission and strategic priorities within the surrounding community in collaboration with the team and other departments. This position will include identifying key audiences, creating messaging and materials, planning and implementing events and activities that will engage the community and build strong relationships, ensuring the Center's mission and strategic priorities are effectively communicated to the community.

Essential Functions:

Community Outreach Coordination: 95%

• Create and update content and materials for community outreach programs (i.e. fairs, presentations), including displays, graphics, videos, and engagement activities.
• Maintain the Conservation Engagement materials and resources for offsite fairs/events, including the Center's specimen inventory.
• Support the implementation of current and new community outreach offerings (fairs, outreach presentation, community partner relationships, etc.), including scheduling, preparing and maintaining materials and spaces, training, and budgeting.
• Support program evaluation efforts and behavior change research across Conservation Engagement programs.
• Provide optimized cross-organizational development and delivery of exceptional community engagement programs.
• Support safe-wildlife campaign message testing and outreach to community partners
• Assist in performing evaluation of public engagement levels of programs, adjusting accordingly.
• Lead training for education volunteers to prepare for outreach events and community engagement.
• Ensure adequate staffing for community outreach fairs and events is met.
• Serve as a contact and point person for volunteers throughout the day as questions arise.
• Serve as a mentor and guide for community engagement volunteers.
• Approach and interact with guests to personalize their experience at the Center or Center-led outreach activities.
• Troubleshoot and diffuse potentially negative guest situations with a high level of hospitality, escalating as needed, and coordinating communication across Conservation Engagement Team.

Other Duties as Assigned: 5%

• Represent and promote the Center through donor cultivation participation in partnership with the department as opportunities arise.
• Perform special projects and research as assigned.
• Perform other duties as assigned.

Supervisory Responsibility: None

Knowledge, Skills, and Abilities:

• Passion for marine and environmental conservation and the mission of The Marine Mammal Center.
• Knowledge of and/or experience in a zoo/aquarium/museum setting is desirable.
• Ability to provide exceptional customer service to a variety of audiences which includes frequent interactions with visitors and volunteers.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to understand and follow written and oral instructions and priorities as set by management.
• Ability to work collaboratively and maintain open communication in a team environment.
• Ability to adapt and learn from change, challenges, and feedback.
• Basic organizational skills including attention to detail, multi-tasking, and time-management.
• Skills using or ability to learn Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word).
• Skills using or ability to learn video conference technology (Slack, Teams, Zoom).
• Skills using, or ability to learn, Adobe Photoshop, Adobe Illustrator, and Canva.
• Ability to establish and maintain effective working relationships with those contacted in the course of work, which may include staff, volunteers, training participants, and members of the public.
• Ability to practice self-awareness and respect while engaging with staff, volunteers, training participants, and members of the public.
• Willingness to support and participate in the Center's diversity, equity, and inclusion programs.

Qualifications and Experience:

• This position requires a combination of education and/or experience equivalent to a bachelor's degree in environmental education, natural sciences, communications, or related field; and 2 years of experience conducting outreach and/or community engagement and working with volunteers.
• Valid driver license with acceptable motor vehicle record to maintain standards of insurability. (Must be 21+ years old as frequently driving company vehicles is required for this position.)

Work Environment & Physical Requirements:

• This position operates in a professional office and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways
• Ability to stand/walk up to 3 hours without a break.
• Ability to walk/cover up to 5 miles during a shift on a frequent basis.
• Ability to sit/stand/walk for extended periods of time.
• Ability to climb stairs and move around the facility for extended periods of time.
• Ability to lift and/or move up to 30 pounds.
• Routinely work outdoors in weather conditions and elements.
• Routinely uses standard office equipment requiring repetitive motion in tasks.
• Ability to work at a desk for extended periods of time using a computer.
• Ability to work in an open cubicle office space environment with many distractions.
• Limited exposure to allergens and zoonotic diseases.
• Involves strong smells associated with dead animals (carcasses) and the care of live animals.

Our Commitment to Diversity

The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.

Our Mission

The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education.

About the Marine Mammal Center

The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education.

To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.

Note that applications without a cover letter will not be considered.

In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.