Patient Service Representative PSR

Benefits:

Competitive salary

Benefits/Perks

Great small business work environment

Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Position Overview The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.

Key Responsibilities

Patient Experience & Front Desk

Greet and check in patients in a friendly, professional manner

Manage patient flow and communicate wait times effectively

Provide excellent customer service to ensure a positive patient experience

Registration & Insurance

Verify patient demographics and insurance eligibility

Accurately enter patient information into EMR (Experity preferred)

Explain visit costs, co-pays, and billing policies

Payments & Administration

Collect co-pays, deductibles, and self-pay balances

Maintain daily cash drawer and ensure accurate reconciliation

Answer phones, schedule appointments, and respond to inquiries

Scan and upload documents into patient records

Compliance & Support

Maintain HIPAA compliance and patient confidentiality

Support clinical team with administrative needs

Ensure front desk area is organized and efficient

Qualifications

Required High school diploma or equivalent

1+ year of customer service, front desk, or administrative experience

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Preferred

Experience in urgent care, medical office, or healthcare setting

Knowledge of insurance verification and medical terminology

Experience with EMR systems (Experity is a plus)

Bilingual (English/Spanish) preferred