Sr HR Operations Specialist - Hybrid

Sr HR Operations Specialist Success and excellence at Benchmark mean not only executing but executing at a high level consistently. The Sr HR Operations Specialist plays a pivotal part in ensuring our execution of HR operations is at the highest level with the utmost customer service. This role ensures efficient, compliant, and scalable HR operations in a dynamic, multi-state environment. The Sr HR Operations Specialist is responsible for owning and performing HR-related duties in the following areas: benefits, employee relations, and performance management, with backup support on payroll tax administration and payroll processing. Ideal candidates for this position have (1) a strong operational mindset with advanced critical thinking skills; (2) proven relationship-management skills; and (3) the ability to independently manage complex, high-volume workflows in a fast-paced environment. Essential Functions of the Role Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable. Process new hires, terminations, and employee changes within the HRIS. Administer company benefits including health programs, wellness initiatives, leaves of absence, and accommodation requests. Reconcile monthly benefit vendor invoices and process self-bill payments. Respond to employee relations issues, conduct investigations, and partner with management on the best next steps. Provide backup support on multi-state payroll tax account maintenance, including new state registrations and tax rate updates. Support payroll administration through the processing of semi-monthly payroll. Communicate and administer human resource policies and procedures along with multi-state employment laws. Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance. Other duties as assigned. Classification: Full Time, Exempt Essential Knowledge/Skills/Abilities Strong operational and process-oriented mindset with the ability to own outcomes Proven relationship-management skills Essential Knowledge/Skills/Abilities Cont’d Ability to take ownership of complex processes and drive resolution independently Advanced critical thinking skills Ability to solve problems and make sound decisions with incomplete information Effective written and verbal communication skills Ability to work across organizational boundaries Extensive organization skills Ability to navigate ambiguity and adapt to shifting priorities Proven ability to prioritize and multi-task Working knowledge of HR best practices Working knowledge of payroll and benefits reconciliation processes Experience Requirements Minimum of five (5) years of multi-state HR experience required. Minimum of three (3) years of company benefit administration experience required. Experience with ADP Workforce Now preferred. Mortgage experience preferred. Experience with payroll processing or multi-state payroll tax administration preferred. Education / Licensing Requirements Bachelor’s degree in human resources required; or any equivalent combination of education and experience. PHR or SHRM-CP preferred. Working Conditions Fast-paced environment. Requires normal vision (corrected) both close and distant. Requires normal hearing levels (corrected). Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending. Works effectively with frequent interruptions. Lifting requirements of 10 lbs. occasionally. Minimal travel #J-18808-Ljbffr Benchmark Mortgage (NMLS #2143)