Residence Inn Chicago Schaumburg - Front Desk Agent

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:


Designed for extended stays, our suites have 50% more space than the average hotel room and free perks make travel a breeze. Located 14 miles from O' Hare Airport off of I-290, our Schaumburg extended stay hotel is minutes away from the Schaumburg Convention Center and Woodfield Mall. Our renovated hotel features suites with Queen-size beds, separate living with pull out sofa bed, and fully equipped kitchenette to give guests all the comforts of home. When guests don't feel like cooking, they can start their day with our free hot breakfast buffet (hot and cold items) and then join us Monday through Wednesday for the MIX where we're serving up free apps and drinks. Business travelers appreciate our proximity to Catamaran, Motorola and Zurich, while keeping up with their lifestyle with our 24-hr gym and complimentary WiFi. Complimentary Shuttle is provided within a 5-mile radius.

Application deadline for Colorado positions: