Sales Administrator

Sales Administration Rep Chicago - Schaumburg, IL 60173 Overview Salary Range $21.64 - $29.47 Hourly Position Type Full Time Education Level High School Travel Percentage None Category Customer Service Description Summary: Help customers and distributors by answering inquiries (phone, email, etc), by entering orders, by solving any problems and issues in timely manner Essential Duties and Responsibilities: Take SAR Level 1 training- To better serve our customers. By recommending alternate products based on cost, availability or specifications. Take SAR Continuous Learning Program. Manage time effectively, work on/meet individual, department, branch, and company goals Assist and back up other SARs with accounts to solve or complete tasks Also assist various departments in the company/personnel (DM's) to solve or complete tasks Efficiently and correctly enter and process incoming orders into the AS400. Research stock inquiries in the Japan side of AS400 when needed Provide price quotations to distribution and direct OEMs Research stock inquiries for sales reps, distribution, and direct OEMs Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments. Return phone calls within an hour (if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers Assist DMs in getting special FOB requests for required product and keeping on files current on special FOBs Problem solving i.e. shipping and bill discrepancies Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls Follow all procedures required by JSOX Efficiently and correctly enter and process incoming orders into the AS400 Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes Assist DM/Engineers to enter in AS400 Examination Request Reports. Follow up on pricing request in the AS400 to see if pricing came back if not follow up with HQ or the factory. Follow up on quotes entered into the quotation database and update them in the database Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ). Request lead times or Expedite orders for Japan product through Excel spreadsheet in Public drive. For lead times reply check bulletin board and for expedites request reply check AS400 system. For Fed Ex Intl. Priority AIR orders coming from Japan they must be submitted in Fed Ex Request Information in OZ website and make F7 note in the AS400. Reply or make Open Order Reports for certain customers in a excel spreadsheet. Cancel Old Inquiries Assist Accounting Department by invoicing online. Confidential Data THK FOB prices, Selling prices to direct customers and distributors. Credit information of existing and new customers. Customer contact names. Intellectual property information of THK. Business strategy and any other information deemed confidential by THK management. Qualifications Good understanding of the company cultures, policies, procedures Proficient of keyboard, Microsoft Office, AS400 system, Lotus Notes Knowledge of THK products Ability to work well under pressure Education/Field Bachelors degree required, any field of study Experience/Field Entry level role, no experience necessary, 2-3 years of Sales Administration/Customer Service, manufacturing background is helpful Language Skills Speak English fluently and communicate well with others (employees and customers) Write correspondence legibly and intelligently Mathematical Skills Decimals, percents Reasoning Ability Ability to prioritize Ability to handle multiple tasks at once Ability to carry out written or oral instructions Physical Demands Not required, Occasionally (under 1/3 of the time), Frequently (1/3 2/3 of the time), or Regularly (over 2/3 of the time). Balance - Not required Climb - Not required Crawl - Not required Fine Finger/Small Tool Skill - Not required Foot Controls - Not Required Hear - Regularly Kneel/Bend - Not Required Lift/Carry up to 10 lbs. - Occasionally Push/pull up to _ lbs. - Not Required Reach - Not required Sit - Regularly Stand - Occasionally Talk - Frequently Twist - Not Required Upper Extremity Repetitive Motion - Frequently Vision - Regularly Walk (short distance) - Occasionally Other - Not Required Travel Demands Not required, Occasionally (under 1/3 of the time), Frequently (1/3 2/3 of the time), or Regularly (over 2/3 of the time) Required. Drive Vehicle - Not Required Air Travel - Not Required Overnight Stays - Not Required Work Environment Not required, Occasionally (under 1/3 of the time), Frequently (1/3 2/3 of the time), or Regularly (over 2/3 of the time) Required. Personal Protective Equipment Required - Not Required Exposure to moderate noise - Not Required Exposure to dust - Not Required Exposure to temperature extremes - Not required Exposure to fumes or toxic substances - Not required