IT Support Specialist II

Position Details

WSU's Commitment to Equal Opportunity


Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information


Position Title
IT Support Specialist II


Requisition Number
S02433P


Position Category
Staff


Campus Location
Weber State University - Ogden, UT


Hours per week
40


Months per year
12


Alternate work schedule

Pay Grade
N27


Salary

FLSA
Non-Exempt


Job Summary/Basic Function


A position supporting a designated academic area as part of the Integrated Technology Support Services team, providing timely support to faculty and staff technology in their offices, classrooms/labs, and conference rooms.

Key Responsibilities:

• Recommend, purchase, and maintain equipment in support of faculty and staff in the College of Social Sciences and Education. This may include setting up and refreshing images in classrooms and labs; installing licensed software, coordinating the purchase of approved equipment, and tracking equipment in the campus inventory system;
• Manage work requests that come in and coordinate extended support with other members of the support team. This includes creating and tracking requests in the ticketing system;
• Work with college administrators to ensure equipment cycles are forecasted for replacement and that funding processes are in place;
• Adhere to campus information security policies, actively update/patch installed equipment, and ensure equipment is physically secured;
• Lead specialized projects for the college as requested by college administrators; and
• Other duties and tasks as assigned by the manager of the Integrated Technology Support Services team

Required Qualifications


Required:

• Associate's or equivalent combination of education and experience
• 2 years of experience troubleshooting technology with emphasis on 2 or more of the following technologies in a full time position:
  • Microsoft Active Directory or other user account management system
  • Development in system management software such as Microsoft Endpoint Configuration Manager, JAMF, etc.
  • Security & Vulnerability Management
  • Microsoft and Apple Command Line Interfaces such as PowerShell, Terminal, etc.
  • AV Technologies
• Experience providing support for systems and software, such as Windows and Mac OS, Adobe Creative Cloud, Google Apps for Education, Microsoft Office Suite, etc.
• Experience imaging computers

Preferred Qualifications


Preferred:

• Experience evaluating and maintaining the security of computer stations
• Experience providing formal or informal training to peers and those outside of peer group
• Experience managing an assigned workload and coordinating resources for competing projects and tasks without requiring guidance from other parties
• Experience working with users to determine action plans
• Experience working on teams, possibly having led a project or coordinated work on projects
• Experience working in higher education

A successful candidate will be willing to

Background Check?
Yes


Benefits Summary


WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Posting Detail Information


Job Open Date
07/27/2026


Review Date
08/06/2026


Job Close Date
08/06/2026


Open Until Filled
No


Notes to Applicant


If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $46,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package .

To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.

For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.

Applications must be received by August 6, 2026.

Criminal background check required as a condition of employment.

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