Training Specialist

Job Details Job Location: East Waco Community Connect – 1000 East Waco Drive, Waco, TX 76704 Position Type: Full Time Salary Range: $19.00 - $19.00 Hourly SUMMARY The role involves providing training and instruction to participants of Goodwill and its community partners. The Training Specialist facilitates instruction across Goodwill’s service territory through in-person sessions and virtual formats, as designated by Mission Services department management. RESPONSIBILITIES Promote the general goals and objectives of Heart of Texas Goodwill. Administer assessments to determine participant skill levels, needs, and opportunities for community resources. Provide training through class instruction or one‑on‑one guidance on employability skills, financial literacy, soft skills, and computer training. Conduct classes and instruction using online and/or in‑person techniques tailored to each participant or class requirements. Create a learning environment that encourages positivity, creativity, and respect. Assist in creation and/or modification of curriculum. Advocate for appropriate work behaviors and personal/social functioning. Provide referrals to Goodwill programs/services or community agencies. Train participants to operate computers and other office equipment. Report participant progress and case notes using the participant tracking database (Salesforce) or designated spreadsheets. Maintain participant files and ensure confidentiality of all records. Gather satisfaction surveys, course evaluations, record responses, and evaluate results. Assist participants in developing resumes, filling job applications, and job searching online. Provide support, encouragement, and accountability to participants. Travel to required locations based on training schedules/needs of Mission Services department and partner agencies. Represent the company in the community in a positive, professional manner. QUALIFICATIONS Minimum of a high school diploma or GED (strongly preferred). Minimum of 1 year of customer service experience (preferred). Minimum of 2 years of instruction, training, or similar duties (preferred). Excellent verbal and written communication skills. Excellent customer service, interpersonal, and conflict resolution skills. Strong organizational skills and attention to detail. Strong analytical and problem‑solving skills. Effective planning and organizational skills. Proficiency with Microsoft Office Suite or related software. Ability to accept and execute instructions. Ability to work and cooperate with others. High energy, motivation, persistence, and positive attitude. State driver’s license, reliable personal vehicle, minimum liability insurance, and ability to travel to stores, including out‑of‑town locations daily. English speaking, reading, and writing required; Spanish language skills preferred. Pass a drug screen, criminal background check, and credit check; ability to maintain a motor vehicle report. PHYSICAL DEMANDS Use hands to handle, feel, and reach with hands and arms. Maintain sufficient eyesight and manual dexterity. Regularly lift and carry up to 10 pounds; occasionally up to 50 pounds. Spend prolonged periods at a desk working on a computer. Frequent talking or hearing required. Follow instructions. Maintain close vision at 20 inches and distinguish colors. WORK ENVIRONMENT Exposed to airborne particles such as dust and lint. Noise level ranges from quiet to very noisy. EEO STATEMENT Heart of Texas Goodwill is an equal opportunity employer in accordance with federal law. Employment discrimination based on race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is prohibited. All applicants and employees are entitled to reasonable accommodations. Discrimination complaints may be filed with the Compliance Officer at 1700 S. New Road, Waco, TX 76711, View email address on click.appcast.io, or View phone number on click.appcast.io. #J-18808-Ljbffr