Patient Care Coordinator

Surgical Care Coordinator

The University of Miami/UHealth Department of Surgery has an exciting opportunity for a Full Time, Surgical Care Coordinator to work in Miami.

The Surgical Care Coordinator manages the administrative aspects of patient care and serves as the liaison between surgical scheduling team, hospital, surgeons and nursing care teams, and different departments within the medical school/hospital. The Surgical Care Coordinator organizes and manages complex multidisciplinary care of various surgical programs.

Core Responsibilities:

• Serves as liaison between surgical scheduling team, hospital, and nursing care teams.
• Provides non-medical administrative support to patients and families.
• Oversees daily clerical and surgical functions and manages all programs and events planned by the division.
• Supports Chief, executive, surgical and administrative leadership.
• Participates in problem solving/providing feedback, utilizing established communication channels/chain of command in collaboration with Managers and supervisors.
• Manages the flow of surgical cases for their assigned service line and clinical programs.
• Monitors, evaluates, and implements continuous improvement efforts related to surgical scheduling productivity for General Surgery in conjunction with leadership.
• Liaises between patients, department leadership and hospital staff for process improvement and operational continuity.
• Works closely with department leadership to ensure team is following optimal practices and policies during the scheduling process.
• Assists in talent recruitment process and training.
• Serves as reference and support to surgical scheduling staff for their direct line of service and clinical programs.
• Maintains a productive and functional relationship across all specialties relevant to the functions of the clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
• Works closely with hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Responsible for coordinating the flow of surgical cases of service line and clinical program.
• Responsible for 4 clinical sites providing Pediatric Surgery care and access
• Monitors, evaluates and implements continuous improvement efforts related to surgical scheduling productivity in conjunction with leadership.
• Educates patients and their families on the care plan; provides details related to treatments, procedures, post-surgical and continuing care requirements.
• Responsible for managing the flow of surgical cases for her assigned service line and clinical programs.
• Liaison between Department leadership and team/faculty for process improvement and operational continuity.
• Coordinating and ensuring adequate faculty OR access for our clinical programs.
• Work closely with department leadership to ensure my team is following optimal practices and policies during the scheduling process.
• Effectively coordinates OR access for complex combined surgical cases among multiple surgical divisions.
• Contribute to OR access template changes/modifications requests, to best serve complex and/or combined multidisciplinary cases.
• Monitors, evaluates and implements continuous improvement efforts related to surgical scheduling productivity.
• Discuss cost of service, insurance coverage, and payment options with the patient.
• Ensures surgery packets are completed correctly and delivered in a timely manner to JMH, NCH and Baptist, Pre- Anesthesia teams for surgical clearance.
• Assist in talent recruitment process and extensive training (Epic, Availity, Center, iQueue, Qventus)
• Serves as reference and support to surgical scheduling staff for her direct line of service and clinical programs.
• Maintains a productive and functional relationship across all specialties relevant to the functions of her clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
• Acts in the capacity of team lead to junior surgical scheduling team.
• Works closely with multiple hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.
• Other functions as required of departmental/operational needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• High School Diploma or equivalent required
• Minimum 2 years of relevant experience
• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Commitment to the University's core values

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.