Business Finance Manager

Company Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Job Overview We are seeking a Finance Manager (or Senior Finance Manager) to join the Customer Success Finance team and serve as a strategic finance partner to the Customer Success organization. In partnership with Customer Success Finance team members, this role will support a wide range of activities, including financial reporting/analysis (Revenue & Expense), compensation planning & administration, and business analytics. The ideal candidate combines proven FP&A experience with curiosity about customer behavior, operational metrics, and Professional Services business drivers. This person will help Finance and Business leaders understand performance, identify risks and opportunities, and provide data-driven insights which can improve both Customer Success performance and Customer outcomes. Job Description In partnership with CS Finance colleagues, standardize, enhance, and maintain routine, executive-ready financial reporting and analysis for all Customer Success functions, including the Professional Services business. Working with Business Finance & Analytics colleagues, enhance and maintain a Quarterly Business Review package for each Customer Success Regional Leader, conveying key performance metrics and areas needing attention or action. Support compensation management for Customer Success teams, including bonus plan design, performance analysis, and quarterly payout execution. Assist the Customer Insights team with analytics around customer behavior, including retention, expansion, churn, product adoption, and customer health. Provide ad hoc analysis to support strategic initiatives, organizational changes, or investment decisions. Be a thought leader and trendsetter by creating opportunities to leverage AI solutions in day-to-day activities. Job Qualifications Natural empathy, trustworthiness, collaboration, and curiosity. Thrives under ambiguous, fast-paced, and complex environments. 7-9 years of experience in Finance or Consulting (SaaS experience preferred). Experience in compensation analysis or commission/bonus administration preferred. Experience using AI-powered tools for analysis, reporting, or productivity preferred. Strong analytical skills with the ability to connect financial results and operational metrics into a clear business narrative. Excellent communication skills, including the ability to simplify complex analysis and present actionable insights. Compensation This role has a market-competitive salary with an anticipated base compensation range of $105,100.00 – $184,900.00. The role may also be eligible for commission or performance-based bonus opportunities. Benefits Medical, Dental, and Vision Insurance. Telehealth coverage. Flexible work schedules and work-from-home opportunities. Development and career growth opportunities. Open Time Off in addition to 10 paid holidays. 401(k) matching program. Adoption assistance. Fertility treatments. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you may contact us at View email address on click.appcast.io. You can expect a response within 24–48 hours. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, expression, marital status, domestic partner status, national origin, genetics, disability, military or veteran status, and other protected characteristics. #J-18808-Ljbffr