Program Manager, SaaS Implementations

$150k - $175k

Full-time

GEP Worldwide

About GEP
GEP is a global provider of AI-powered procurement and supply chain strategy, software, and managed services, serving Fortune 500 and Global 2000 companies. Our software, GEP Quantum Intelligence, helps enterprises transform how they source, buy, and manage their supply chains. Our Professional Services team brings that technology to life for clients, and that work is complex, high-stakes, and growing.
About The Role
The Program Manager brings consistency, visibility, and discipline to how client implementations and transformation programs get planned and delivered. You will be the project management leader for this work. You'll partner with implementation teams, engineering teams, and client and delivery teams to make sure projects are scoped realistically, staffed well, tracked honestly, and delivered on time.
This is a hybrid role requiring 3 days onsite in our GEP Clark NJ Headquarters.
Responsibilities
Delivery oversight
Partner with implementation, engineering, and client/delivery leaders to oversee the portfolio of client SaaS implementations and transformation programs, from scoping through configuration, integration, testing, go-live, and handoff to support
Maintain a clear, accurate view of schedule, scope, budget, risk, and resourcing across all active engagements
Lead project health reviews and step in early when engagements are trending off track
Own escalation paths and drive resolution of cross-team issues and dependencies, including those that span implementation, product engineering, and the client's own teams
Serve as a hands-on project or program lead on the most complex or high-risk engagements as needed
Governance and standards
Own the PMO's governance, methodology, templates, tooling, and reporting cadence
Evaluate how projects are initiated, planned, tracked, escalated, and closed, and evolve the standards to balance rigor with the speed implementation and engineering teams need
Set PMO priorities and report on progress to senior leadership
Cross-functional partnership
Act as the connective tissue between implementation teams, engineering, client-facing teams, and other GEP functions
Work with delivery and sales leaders on realistic estimates, timelines, and resourcing before commitments are made to clients
Coordinate dependencies between client implementations and product engineering, including feature readiness, releases, and defect resolution
Support client-facing teams in steering committees, status reviews, and executive communications
Influence and align stakeholders at all levels without direct authority
Resource and capacity management
Work with implementation, engineering, and delivery leaders to forecast demand, manage capacity, and allocate people across projects
Identify staffing gaps and risks early and recommend solutions
Financial and performance management
Track project financials, including budgets, forecasts, margins, and change orders, in partnership with finance
Own the KPIs the Program Manager reports on, such as on-time delivery, budget variance, utilization, time to go-live, client satisfaction, and risk exposure
Deliver clear, honest portfolio reporting to senior leadership and executives
Risk, quality, and continuous improvement
Strengthen risk and issue management practices so teams actually use them
Run retrospectives and lessons-learned reviews, and turn findings into better practice across the portfolio
Identify opportunities for tools and automation that cut administrative overhead for project teams
Coaching and enablement
Advise and coach delivery, implementation, and engineering leaders on project management best practices
Foster a culture of accountability, transparency, and collaboration across teams
Qualifications
Required
12+ years of experience in technology project, program, or portfolio management, including significant time in senior-level or leadership roles
Proven experience running a PMO function or leading project delivery for an enterprise software, SaaS, professional services, or consulting organization
Track record of managing large, complex, client-facing SaaS implementations or digital transformation programs, ideally in procurement, supply chain, finance, or other enterprise operations software
Experience working closely with implementation and engineering teams, including configuration, data migration, integration, testing, and go-live
Familiarity with integrating enterprise platforms with client ERP and finance systems such as SAP or Oracle
Strong working knowledge of Agile, Waterfall, and hybrid delivery approaches, and the judgment to know which fits a given project
Experience with project financials, including budgeting, forecasting, and margin management
Hands-on experience with PPM and project tools (such as Jira, Smartsheet, MS Project, or similar) and with building executive-level reporting
Demonstrated ability to lead and influence cross-functional teams and senior stakeholders without direct authority
Excellent communication skills, with the ability to speak credibly with implementation teams, engineers, clients, and C-suite leaders
Bachelor's degree in business, engineering, computer science, supply chain, or a related field, or equivalent experience
Preferred
PMP, PgMP, or SAFe certification
Direct experience with source-to-pay, procurement, or supply chain software and the client organizations that use it
Experience at a procurement or supply chain technology, consulting, or managed services firm
Experience supporting a globally distributed team across multiple time zones
Experience maturing an existing PMO or improving delivery practices across a portfolio
Salary Range: $150,000 – $175,000 annually, based on experience and qualifications.
Additional Compensation: Eligible for a performance-based bonus tied to individual and company performance.
Benefits : Comprehensive medical, dental, and vision coverage, 401(k) with a 3% company match, paid time off, company holidays, and professional development opportunities.

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Vacancy posted 10 hours ago

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