Sales Support Manager

Job Description

Job Description

Who are we?

Midstates Recreation is a family-owned team passionate about creating awesome playgrounds and happy communities. We work with the best brands and make sure our customers always feel taken care of. For us, it’s not just about playgrounds—it’s about building trust and great relationships along the way.

Job Summary

The Sales Support Manager leads a team that uses organizational skills to build trust with clients. They play a pivotal role in providing administrative support to Sales Representatives and offering professional customer service.

Key Responsibilities Sales Support & Client Coordination

• Partner with sales representatives and leadership to prepare proposals, quotes, and presentations that align with client goals and budgets.
• Communicate with vendors, sales representatives, creating spreadsheets, managing and distributing information for special projects.
• Coordinate with manufacturers and vendors for pricing, specifications, and product recommendations.
• Maintain accurate and up-to-date data in the CRM/ERP system to track opportunities and project status.
• Follow up with clients to keep projects moving forward and ensure a professional, organized experience.
• Stay up to date on promotional trends and best practices.

Project Planning & Execution

• Once projects are sold, coordinate next steps including scheduling, material orders, and documentation.
• Work with internal and external teams to ensure timelines and expectations are met.
• Proactively identify and resolve issues before they impact the client.
• Manage communication between sales, construction, and leadership to keep everyone aligned.
• Represent Midstates Recreation with professionalism and care throughout the project lifecycle.

Ideal Candidate

• Resourceful Problem Solver: Naturally finds solutions under pressure and doesn’t get stuck waiting for direction.
• Exceptionally Organized: Keeps multiple priorities, people, and projects moving without letting things slip.
• Operationally Savvy: Understands how processes, people, and systems fit together — and knows how to fix what’s broken.
• Sales-Minded: Sees opportunities, understands customer value, and supports reps in closing deals efficiently.
• A relationship builder who communicates clearly and confidently with customers, vendors, and teammates.
• Detail-oriented and organized — someone who naturally keeps projects and people on track.
• Familiar with sales support, project coordination, or account management (experience in construction, design, or recreation a plus).
• Proficient with CRM/ERP systems and comfortable managing multiple projects simultaneously.

Why Join Midstates Recreation

• Be part of a collaborative team that values quality, integrity, and doing what’s right.
• Work in a mission-driven company that helps create spaces where communities thrive.
• Competitive compensation and benefits.
• Opportunities for professional growth within a growing, family-owned organization.

Qualifications

• 3+ years of experience in inside sales, project coordination, or related roles.
• Background in construction, recreation, or outdoor projects is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and client relationship skills.
• Proficiency with CRM/ERP systems (Salesforce, HubSpot, or similar).
• Bachelor’s degree preferred but not required.

What We Offer

• Competitive base salary plus performance incentives.
• Health, dental, and vision insurance.
• 401(k) with company contribution.
• Paid time off and holidays.
• A chance to work on meaningful community projects in a collaborative team environment.

Job Type: Full-time

Work Location: In person

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