Public Safety Communications Dispatcher (Lateral)

WHY JOIN THE REDWOOD CITY TEAM?

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values of excellence, integrity, service, collaboration, inclusion and innovation . Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication. The community is known for its inclusivity, strong engaged neighborhoods, and civic pride. The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses. This mix of tradition and progress, community, and diversity, makes Redwood City an extraordinary place to work and call home. If you're looking to grow your career as a part of a professional and progressive Police Department team that fosters innovation, creativity and collaboration, we hope you'll apply.

THE REDWOOD CITY POLICE DEPARTMENT

We are a progressive Police-Department , which recognizes that by working in a partnership with our community, we can best meet our goals of protecting life and property, improving the quality of life, and reducing crime and the fear of crime. Our motto is: Providing Excellent Service with Integrity and Respect. The men and women of the Police Department areproud of our department and of our community and we look forward to working closely with all segments of our community to build and maintain and great environment in Redwood City. The Department consists of two organizational divisions: Patrol and Support Services. We are a professional and progressive organization that takes great pride in providing quality service to our diverse community.

ABOUT THE POSITION

This is an excellent opportunity for an experienced dispatcher seeking variety and challenge in a fast-paced environment. Using a sophisticated Computer Aided Dispatch terminal, the Communications Dispatcher receives emergency calls from the public requesting police, fire, medical, or other emergency service; determine priority, and dispatch police, or other emergency units as necessary and in accordance with established procedures. Typical duties may include, but are not limited to the following: Maintaining contact with status and location of all units on assignment. Coordinating emergency calls and relay information and assistance requests involving other agencies. Entering, updating and retrieving information from networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. As Next Generation 911 technology is implemented, receive and manage text-to-911 communications, photos, videos, live drone feeds, and information from multiple integrated public safety systems to support emergency response. Supervision is received from the Communications Supervisor, and responsibilities may include training new employees in dispatch procedures. Job Description URL : Job PDF : Final - Communications Dispatcher LATERAL - Job Announcment #26A-23-updated 8.14.26.pdf Ideal Candidate Will embrace the City's emphasis on excellent customer service; will be detail-oriented and able to manage multiple tasks; will have a strong work ethic and a track record of reliability and successful performance; will use initiative and independent judgment; will be a team player who likes working with a variety of City staff and the public and have a sense of humor. NOTE: This job announcement is intended for experienced dispatchers, non-experienced applicants should apply to the Entry Level Dispatcher recruitment (when posted).

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain knowledge and abilities would be: Experience & Education One year of experience equivalent to that of a public safety dispatcher Education, equivalent to completion of the 12th grade. Licenses & Certificates Possession of a valid California Driver's license and satisfactory driving record. Completion of a POST-certified Basic Dispatcher training course is desirable. Knowledge of: Standard radio & telephone communications receiving & transmitting equipment. Geographic features & streets of Redwood City. Public safety classification codes & computer commands. Standard broadcasting procedures & rules. Ability to: Work various shifts assigned, including weekends, holidays, overnight shifts, and overtime. Work under pressure, exercise good and independent judgment, and make sound decisions in emergency situations. Effectively communicate with and elicit information from upset and irate members of the public. Exercise independent judgment and work with minimal supervision. Type with accuracy at least 30 words per minute. #J-18808-Ljbffr City of Redwood City