Inside Application Specialist - Lead

Job Description

Job Description

Inside Sales Lead

Mission of the Role

Leads inside sales and customer care team within a branch office. Communicates with customers to process orders, manage projects, and be a strong technical resource. Teams with the Branch Manager and outside sales to grow market share for the branch office. The branch office is located in Plano, TX.

Education/Experience

Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired. Education and/or experience requirements may be waived at management discretion.

Key Inside Sales Lead Accountabilities

· Directs and coordinates activities and training of local inside sales/customer service representatives.

· Ensures quality objectives are met using measurements and corrective actions where necessary.

· Gives quarterly employee reviews.

· Maintains close relationships between sales departments.

· Maximizes local profitability by utilizing strategic pricing initiatives and project leadership.

· Communicates with customers via phone, faxes or email to process orders, returns and handle general questions and complaints.

· Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules.

· Research and find solutions to customer problems.

· Prepares quotations and coordinates the details for the sales teams.

· Prepares all information on new customer for input into customer database.

· Develops and maintains relationships with suppliers as necessary.

· Solicits sale of new products and services.

· Schedules appointments for outside sales staff.

· Receives inbound calls and converts into additional opportunities.

· Serves as a supplier delegate.

· Tracks stock levels of customer specific inventory.

· Attends and participates in weekly team funnel meetings.

· Other miscellaneous duties as assigned by supervisor.

· Follows all quality processes and procedures as established by Hartfiel Automation.

· Operates within the intended framework of Hartfiel Automation’s mission, values, and vision statements.