IT Technician

IT Technician

Required skills and experience: 23 years of IT support experience. Hands-on experience installing, configuring, maintaining, and troubleshooting IT hardware and software. Experience supporting Windows operating systems, Entra ID/Active Directory, Intune, and Microsoft 365 applications, including OneDrive, SharePoint, Teams, and Exchange. Experience supporting workstations, laptops, peripherals, printers, copiers, UPS systems, and other site IT resources. Understanding of networking concepts and protocols, VMware, cybersecurity fundamentals, and system/user administration. Experience handling incident and service requests within a help desk or ticketing environment. Strong communication, customer service, problem-solving, and troubleshooting skills. Ability to work independently in a fast-paced environment and provide onsite support at the Elkhorn, WI facility approximately once every other week. Associate degree in Computer Science or another technical field.

Nice to have skills and experience: Understanding of VoIP systems, particularly 3CX. Experience with ManageEngine ServiceDesk and Endpoint Central. Experience supporting IT operations within a manufacturing environment.

Job description: Insight Global is looking for an IT Technician in Wheeling, IL. You will be primarily supporting the Wheeling facility while providing onsite support to the Elkhorn, WI facility approximately once every other week. You will provide technical support and assistance to address issues and ensure smooth IT operations. You will handle incident and service requests, as well as perform tasks related to the provisioning, installation, configuration, and maintenance of desktop hardware, software, and related infrastructure communications. Main responsibilities for this role include providing end-user support, troubleshooting hardware and software issues, supporting Microsoft 365 applications, deploying and maintaining IT equipment, managing help desk requests, and ensuring reliable day-to-day IT operations across both facilities.