Ops-VP (Branch)

Vice President

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

The Vice President is responsible for modeling and advancing the organization's four core pillars—Employee Morale, Client Retention, Client Growth, and Profitability—to ensure the consistent delivery of Five Star Service. This executive role provides day-to-day leadership and management of the branch and is accountable for the development, implementation, and execution of the branch's strategic vision and long-term planning initiatives.

In partnership with the President, the Vice President oversees, analyzes, and directs internal operations with a strong emphasis on operational efficiency and profitability. The role also maintains a professional and exemplary public presence, including participation in external events and support of both immediate and future organizational objectives.

The Vice President oversees designated departments as outlined in the organizational structure and/or as assigned by the President; therefore, specific responsibilities may vary based on organizational needs. Regardless of assignment, the Vice President is expected to demonstrate superior leadership capabilities and exceptional communication skills, working effectively with personnel at all levels to foster a positive, collaborative, and high-performance workplace culture. The role also maintains a professional and exemplary public presence, including participation in external events and support of both immediate and future organizational objectives.

Job Duties and Responsibilities

• Provide leadership and oversight of general branch operations
• Offer direction and guidance to assigned divisions and direct reports through effective communication, regular touch-bases, and performance check-ins
• Monitor progress toward overarching goals and strategic initiatives for the branch
• Establish and maintain positive relationships with stakeholders, clients, and vendors
• Assist with strategic planning, business development, and fiscal operations at the branch level
• Perform other duties as assigned

Compensation: $109,000 - $116,888/annually; direct experience highly considered.

Employment Type: Full-time, exempt

Work Location: 3021 Citrus Circle, Suite 205, Walnut Creek, CA 94598

Knowledge and Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Publisher)
• Expert-level command of business correspondence, including grammar, structure, punctuation, and spelling
• Strong professional communication skills (interpersonal, written, verbal, and phone)
• Self-motivated, proactive, and detail-oriented team player
• Ability to maintain confidentiality and exercise discretion in all responsibilities
• Excellent time-management and prioritization skills

Education and Experience

• Bachelor's Degree required
• Master of Business Administration (MBA) preferred
• 10+ years of directly related or closely related experience
• 7–10 years of management and/or supervisory experience leading teams
• 7–10 years of community management experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.