Technical Support Manager
Virtual Vocations Inc
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee partner and advertiser relationships, drive team performance, and manage complex technical escalations while working in a hybrid environment based in New York City or Chicago. Key responsibilities Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and providing hands-on support when necessary Own relationships and metrics for advertisers and partners, ensuring user-centric solutions while engaging with priority accounts Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement Required qualifications 2+ years of people/team management experience in client-focused technical teams, with a total of around 5+ years in Support/Solution/Partner Engineering Background in Ad Tech, MarTech, or eCommerce Strong technical skills in scripting for data manipulation and API integrations, including familiarity with SQL and debugging multi-system integrations Ability to manage ambiguity and make timely decisions while maintaining stakeholder relationships Demonstrated ability to leverage AI to enhance work quality and champion AI experimentation within the team
Vacancy posted 3 days ago
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