Principal Business Analyst

Role Description

Are you eager to influence the information technology landscape in a significant way? Join Cengage, a top innovator in the field, and apply your expertise within a lively and collaborative workplace. We are in search of an exceptionally skilled Principal Business Analyst to join us. If driving flawless business solutions and integrating technology effortlessly excites you, this is the opportunity you have been seeking!

In the role of Principal Business Analyst at Cengage, you will:

• Lead and work alongside cross-functional groups to collect and examine sophisticated business requirements for Cengage's Salesforce Sales & Service Cloud platforms.
• Conduct comprehensive business process analysis and meticulously document requirements.
• Work alongside engineering teams to develop and effectively implement innovative and world-class solutions to support Salesforce CRM technology.
• Provide expert-level support and training to business leads, ensuring they effectively apply the system and can drive adoption with their teams.
• Evaluate and recommend new features and functionalities to enhance business processes.
• Perform detailed testing and validation of configurations to meet business needs and industry standards.

Qualifications

• A minimum of 10 years working with Salesforce CRM technologies, including Salesforce Sales & Service Cloud platforms.
• Proven background as a senior-level Business Analyst or a comparable position in the IT field.
• Extensive system-level knowledge with the capacity to work independently.
• Demonstrable experience working in sophisticated Salesforce environments supporting multiple selling models and business processes throughout the order-to-cash and customer service lifecycle.
• Strong analytical skills with the ability to convert complex business needs into technical solutions.
• Outstanding problem-solving abilities and a strict attention to detail.
• Superb communication and interpersonal skills to foster collaboration across teams.
• Relevant certifications are a plus.

Benefits

• Working with a world-class team on ambitious projects that drive real impact.
• Opportunities for professional growth and development.
• A culture that promotes work-life balance and flexible working arrangements.
• Competitive compensation and comprehensive benefits package.
• The chance to be part of a company that strictly adheres to ethical practices and values diversity.

How to Apply

If you satisfy the qualifications and have a strong interest in this opportunity, we encourage you to submit your application! Please include your resume and a brief cover letter that outlines your relevant experience and why you would be a great fit for this position.

Company Description

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide.