Business Operations Analyst

Role Description

As the Business Intelligence Analyst, you will serve as the primary architect of GridPoint’s customer facing & internal dashboarding experience. Leveraging Sigma and AWS Quick Suite as our core data visualization platforms, you will:

• Design and build dashboards that surface department performance metrics for team leads.
• Integrate product performance data from our platform.
• Align platform data against our Salesforce records to deliver actionable insights to customers & predictive trend analysis for internal stakeholders.
• Partner closely with department leads including Customer Support & Service, Customer Success, Product, Delivery, and Sales to ensure dashboards are intuitive, accurate, and strategically meaningful.

This role is ideal for a data-savvy analyst who has an affinity for visualization and storytelling through data, and who thrives in a hands-on building environment rather than pure research or modeling work.

Qualifications

• 2-4 years of experience in data analytics, business intelligence, or a related analytical role: background that bridges data science and applied analytics is strongly preferred.
• Hands on experience with BI/visualization platforms (e.g. Tableau, Quick Suite, Looker, Sigma). Sigma experience is a strong plus.
• Proficiency in SQL for data querying, joining, and preparation across multiple data sources.
• Excellent written & verbal communication skills with an ability to present data findings to non-technical stakeholders in a clear and compelling way.
• Familiarity with foundational data science concepts including statistical analysis, trend forecasting, and predictive modeling: formal Data Scientist experience not required but an analytical mindset with exposure to these methods is expected.
• Strong organizational and time-management skills.

Requirements

• Design, build, and maintain customer-facing and internal dashboards in Sigma & Quick Suite, creating and translating complex datasets into clear, actionable visualizations.
• Build and manage department performance metric dashboards pulling from Salesforce & Amazon Connect, enabling department leads to monitor team performance/KPIs in near real time.
• Integrate and cross-reference product performance data from the GridPoint platform with Salesforce data to create unified views for customer-facing dashboards & internal executive reporting.
• Apply data science techniques (statistical analysis, trend modeling, and predictive analytics) to identify patterns in product and customer data to surface forward-looking insights for internal teams.
• Partner with Customer Success, Customer Support & Service, Product, Delivery, and Sales to understand reporting needs and translate them into well-structured, scalable dashboard solutions.
• Conduct ad-hoc analyses to support strategic business decisions and identify opportunities for improved data collection and utilization across the organization.
• Ensure data accuracy, integrity, and consistency across Sigma, Salesforce, AWS Quick Suite, and internal platform data pipelines.
• Maintain & update data governance best practices and perform regular data quality checks to maintain data integrity.

Benefits

• $0 upfront cost subscription model that accelerates adoption.