Business Operations Analyst II

Role Description

Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage. Maintain system-driven, data-populated forms (e.g., deeds, policy jackets, schedules, affidavits, settlement documents) to ensure accuracy, compliance, and proper workflow execution.

Job Responsibilities

• Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams.
• Develop and deliver training for support specialists to build team capability and ensure consistent support practices.
• Analyze system performance, identify trends, and recommend enhancements to optimize business processes.
• Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights.
• Drive process automation and system improvement initiatives to enhance user experience and operational efficiency.
• Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement.
• Applies advanced knowledge and independent judgment to address complex, non-routine problems.
• Considers internal and external factors that may impact work outcomes and contributes to achievement of operational, project, or service objectives.
• Individual contributor performing work independently; seeks guidance as appropriate for highly complex matters.
• Performs all other duties as assigned by management.

Qualifications

• High school diploma required; Bachelor’s preferred.

Requirements

• Typically requires 5+ years of related work experience.

Benefits

• Competitive benefits package including a variety of health and wellness insurance options and programs.
• Paid time off.
• 401(k) with company match.
• Employee stock purchase program.
• Employee discounts.