Executive Support Technician

Job Description

Job Description

Job Responsibilities

• Provide white-glove executive support for C-suite leaders and executives, ensuring prompt resolution of technology issues with minimal business disruption. Support includes conference room technology, mobile devices, remote access, Microsoft 365 applications, Teams meetings, and executive event support.

• Deliver advanced Level 2/Level 3 support for Microsoft 365 technologies, including Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Outlook, and Office applications, troubleshooting user access, synchronization, collaboration, and productivity-related issues.

• Support and maintenance of Microsoft Intune, Azure Active Directory (Entra ID), Microsoft Defender, and endpoint security policies, ensuring compliance with corporate security and device management standards.

• Execute end-user device deployment activities, including Windows 11 migrations, PC refreshes, hardware rollouts, software deployments, and endpoint lifecycle management for headquarters and remote users.

• Manage employee onboarding, offboarding, and organizational changes by provisioning user accounts, group memberships, Microsoft 365 licenses, security permissions, mailboxes, mobile devices, and system access within Active Directory and Azure AD environments.

• Assist in the integration of newly acquired businesses into Federal Signal's enterprise environment through tenant migrations, account onboarding, endpoint deployment, Microsoft 365 adoption, and user enablement activities as part of ongoing M&A initiatives.

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, mobile devices, printers, conferencing equipment, and related hardware/software to maintain agreed upon service levels.

• Perform on-site analysis, diagnosis, and resolution of complex desktop, application, identity, and access-related issues, recommending and implementing corrective actions as necessary.

• Collaborate with infrastructure, networking, cybersecurity, and cloud teams to support enterprise initiatives involving Microsoft 365, endpoint management, identity management, device security, and workplace modernization.

• Support enterprise endpoint management initiatives utilizing Microsoft Intune, Autopilot, Microsoft Defender, MFA, Conditional Access, and device compliance policies.

• Develop and maintain standard operating procedures, knowledge articles, onboarding guides, and support documentation related to Microsoft 365, endpoint management, and end-user services.

• Accurately document incidents, requests, asset inventory, deployments, upgrades, and lifecycle activities within the service management platform.

• Assist in identifying automation opportunities that improve service delivery, reduce repetitive manual effort, and enhance the end-user support experience.

• Participate in office relocation, expansion, and workplace technology projects, including workstation deployments, conference room readiness, network connectivity validation, and end-user transition support.

Skills

windows, microsoft office, office 365, white glove support

Top Skills Details

windows,microsoft office,office 365,white glove support

This is a Contract position based out of Downers Grove, IL.

The pay range for this position is $25.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Downers Grove,IL.

This position is anticipated to close on Aug 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.