Staffing Coordinator- Home Care

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PO S IT I ON S U M M A R Y: Re p res e n ts t h e A g e n cy a s a f r on tli n e cus t o m er s er v i ce lia i s o n be t w e en p a tien t / cl i en t s, caregi v ers, and t h e Care Coordinator Supervisor . W o r k s u nd er t h e d i r ec t i o n o f t h e CSM a n d in c oo r d i n at i o n with t h e Care C oo r d i n a t o r S up e r v i s o r t o ass u re that t h e ski l ls o f the caregi v er assi gn ed to e ach case is ap p r o p ri a t ely m a t c h ed to the n e eds o f t h e patien t / clie n ts. R e sponsi b le f o r c o n siste n tly a ssi gn i n g t h e s a m e careg i v er to e ach p atient / clie n t when e v er p o ssi b le, t h e r eby f acilitati n g c o n ti nu ity o f care, su pp o rti n g the a t tai nm ent o f desi r ed o u t c o m es, a n d i m p r ov i n g c u st o m er satisfa c ti o n . Sch e du les o n ly t h e a m o un t, f r e qu enc y , and d u rat i o n o f ser v i c es i d entif i ed in t h e p l an o f c a re. M ai n tai n s a s t a nd ar d i z ed we e k l y s che du le f o r all ac t i v e p a tien t / clie n t s and d o cu m ent dai l y sc h ed u le c h a ng es o n t h e sc h ed u li n g f o r m . Va l i d at e s t h e care g i v er d o c u m e n tat i o n aga in st sche du les pr i o r t o p a y r o ll a n d ap p r o p ri a t e ly r e s o l v e d i fferences. Cr e ate a n d u pd ate a c ti v e p atie n t / cl i ent a n d caregi v er lists w e e k l y , o r m o re f r eq u entl y , if r eq u e st ed .

PR I N C I P A L D U T I ES, E S S E N T I AL F U N C TI O N S A N D R E S PON SI BI L I TI E S :

1 . Is kn o wled g eab l e o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g enc y .

2 . Servic e s t h e ne e d s o f t h e p atient / clie n t. C o n f ers w i th the CSM a n d Care C o o r d i n at o r S up e r v i s o r f o r d irecti o n a n d o f f ers t h e ca s e t o q u al i fied s t aff w h o a r e a v ai l a b le f o r assi gnm ent. M ai n tai n s an a cti v e e m p l o y ee li s t o f a v ai l a b le c are g iv e rs t o facil i tate pr o mp t assi gnm ent o f s t a f f t o e a ch case. A v ai l a b ili t y is d e t e r m i n ed by assur in g t h a t careg i v ers m e e t all C o m p a n y p o li c y r eq u ire m ents a n d t h at th e y h a v e i nd icated a will ingn ess t o w o rk d u ri n g t i m e fr a m es th a t are c o m p ati b le w ith p a ti e n t / clie n t 's n e eds.

3 . V i e w s the pat i ent / clie n t a n d /o r p a tien t / clie n t ' s f a m i l y as t h e p r i m a r y c u s t o m er o f all sched u l in g acti v it i es a n d f o cu s es o n m e e ti n g t h eir needs.

4 . The ca r egi v er is a se c o nd a r y c u s t o m er o f the s che du li n g proce s s and t h e

5 . Cl i ent Staffi n g C o o r d i n at o r a n d CSM k e e p s their qu al i f i cati o n s a n d specific w o rk r eq u es t s in m i n d when i d entifying t h e m o st ap p r op ri a te ca r egi v er f o r each c a se. C o n si d ers the r elat i o n sh i p bet w e en p a y a n d b ill rates when c h o o si n g b e t w e en m u l ti p le ca r egi v e rs wh o se q u al i ficat i o n s m e e t the ne e d s o f t h e p atient / clie n t eq u al l y w e ll. M ai n tai n s a w o rki n g k n o w l ed g e o f t h e w e e k l y o v e r ti m e stat u s o f all sche du led careg i v ers w h en c o n si d eri n g them f o r new assi gnm ents.

6 . Foll o ws t h e C om p a n y ap p r o v ed sta nd ar d i z ed p r o ce s s when sche du li n g pat i ent / c l ie n t ca r e. R ec o r d s and k e eps all patien t / clie n t ca r e i n f o r m at i o n c u r r ent.

7 . M ai n tai n s c o m p le t e a n d a c cu r ate pat i ent / clie n t sche d u les, incl ud i n g t h e a m o un t, freq u enc y , and du rati o n o f s e r v i c e that has be e n ide n tif i ed in t h e pl a n o f c are. S che du les o n ly t h o se v isi t s t h at ha v e b e e n r e qu e s t e d by t h e cli e n t, fa m i l y o r r epresen t ati v e . Re c o r d s all sche du li n g c h a ng es, upd at e s, and d ele t i o n s o n t h e s che du le d ai l y .

8 . Va l i d at e s c o p ies o f careg i v er d o c u m e n tat i o n aga in st s che du les and r e c o n ci l es in c o ng r u encies. No tifies the m a n a g er o f o u ts t a nd i n g d o cu m entat i o n and in t e r faces with t h e p ay r o ll and b illi n g proce s s e s t o su p p o rt the pro du ct i o n o f accu r ate a n d t i m ely in v o ic e s .

9 . M ak e s s t aff in g ch ang es in acc o r d a n c e w i th C om p a n y p o licy when th o s e ch ang es are r eq u es t ed by t h e p atient / clie n t o r c are g i v er. C o n t a cts the p at i ent / clie n t an d /o r patien t / clie n t's f a m i l y to c o n fi r m satisfact i o n af t er a n ew ca r egi v er m a k e s their fi r s t v is i t t o t h e patien t / clie n t. M a y be d i r ec t ed to m ake ra nd o m p h o n e calls t o a s s e ss c u s t o m er s a tisfact i o n . D o cu m ents all r e qu e s ts f o r c h a ng es in care g i v ers, l o g s all c o m p la in ts r ec e i v e d , and r e c o r d s t h e r e su l ts o f all cus t o m er s a tisfact i o n c al l s.

10 . P artici p a t es in the hi r i n g o f care g i v ers b y ide n ti f y i n g r ecrui t m ent n e e d s, s cre e n i n g ap p lica n ts, a d m i n isteri n g ap p r o p ri a te e v al u at i o n s, ar r a ng i n g and c o ndu cting inte r v i e ws, a n d v eri f y i n g r e f erenc e s. The i npu t o f t h e Sche du ler is critical in m ai n t ai n i n g ap p r o p ri a te l e v els o f s taffi n g a n d t h e fi n al h ir in g d ecisi o n s are the r e sponsi b ility o f the Care Coordinator Supervisor.

11 . E m p l o y e e will be r esp o n si b le f o r bei n g o n - c all e v e r y o t h er w e e k .

OTHER D U T I ES A N D R E S P O N S I B I L I T I E S :

1 . Is kn o wled g eab l e o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g enc y .

2 . Rep o r t s f o r w o rk o n ti m e a n d pre p ared t o ass u m e d u ties.

3 . A dh eres t o A g en c y dr e ss c o d e.

4 . Re c o r d s w o rk ac c u ra t el y .

5 . Foll o ws p o l i cy f o r r ep o r ti n g in sick.

6 . L e a v es f o r m e al b rea k s o n t i m e a n d r e t u r n s o n t i m e.

7 . Va r ies w o rk sc h ed u le t o m e e t A g ency n e e d s.

8 . W o r k s o v ert i m e when req u es t ed.

9 . Sc h ed u les all t i m e o ff w ith su p er v i s o ry a pp r o v al.

10 . Atten d s and part i ci p at e s in m e e t i ng s and is r e s p o n si b le f o r all i n f o r m a ti o n c ommun icated at m e e ti ng s.

11 . Resp o nd s to and m a n a g es c o m p la in ts in a p r o f e ssi o n a l a n d t i m ely m a nn er.

12 . Foll o ws s t a nd ard preca u t i on s and in f ec t i o n c o n tr o l p r o ced u r e s.

13 . A dh eres t o A g en c y p o lic y , p r o ced u re and pro c ess e s.

14 . Uses p r o p er b o d y m e ch an ics.

15 . P er f o r m s all d u t i es as assi g n ed.

16 . Resp o nd s to inter n al a n d e x t ern a l cu s t o m e rs in a p r o f essi o n al a n d frien d ly a n d s upp o rti v e m a nn er.

17 . Offers a s sista n c e as n e e d e d o r d i r e cts in d ivid u al to a p p r o p ri a te res o u r c es with p r o p er f o ll o w th r o ugh .

18 . W e ars I D ba dg e in a v i si b le l o cat i o n .

19 . Re c o r d s and r e l a y s m e ssa g es accu r a t e ly.

20 . W o r k s t o g e t h er in t h e sp i r i t o f t e a m w o r k.

21 . C o mm un ic a t e s and dis s e m i n at e s in fo r m a ti o n ti m ely a n d ap p r o p ri a t e ly.

22 . C o m p lies t i m ely with all r e qu ire m ents r e l a t e d t o ri s k m a n a g e m ent, saf e t y , in f ec t i o n c o n tr o l , e m p l o y e e h ealth TB scr e en ing , s e cu r i ty and fi r e.

23 . P r o v i d es f o r a sa f e e n v iro n m ent f o r all clie n t / p at i ents, p h y sicia n s and e m p l o y e e s.

24 . P r o v i d es e x c ellent c u s t o m e r s e r v i ce to all clie n ts / p at ie n ts, ph y sicia n s a n d e m p l o y e e s.

25 . S u pp o rts a n d partic ip a t es i n perf o r m a n ce i m p r o v e m e n t p r o c ess.

26 . Ass u m es r e s p o n si b ility f o r all m a nd a t o ry i n -se r v ices, c ertificat i o n an d/ o r li c ens u r e, c om p e t enc i es, e t c.

C O M PE T E N C I ES : T o p erf o r m t h e j o b su c c essfu l ly, an i nd ivid u al s h o u ld d e mo n s t r ate t h e f o ll o wing c o m p e t en cies:

T e c hni c a l S k i l l s I nd ivid u al m u s t d e m o n stra t e cu r re n t a n d o ng o i n g c o m p e t ence in ta s ks a ssi gn ed which i nd icates a specia l i z ed s kill in t h is area a bo v e a n d b e y o n d t h e a v e ra g e.

C o mm uni c a t i o n D e m o n s trat e s an a b ility t o ef f ec t i v ely a n d r eg u la r ly t ra n sfer i n f o r m a ti o n to n e c essary p arties t o i m p r ov e t h e q u al i ty o f her w o rk and to pr o v i d e h er su p e r v i s o r w i th act i o n a b le, a c cu r ate data.

I n i t i a t i v e Is self - m o ti v a t e d a n d p er s o n al l y c om p e t it i v e. Wa n ts to ac h i e v e f o r t h e go o d o f the C o m p a n y a n d h er t e a m . S e e k s a dd i t i o n al w o r k when th e y h a v e ca p a cit y . D e m o n str a t e s an a b ility a n d d esire t o b ri n g new ideas a n d s o l u t i on s t o their su pe r v i s o r o n an o ng o i n g bas i s.

Fle x i b i l i t y The a b ility t o qu ickly a d a p t to ch ang i n g c ond iti o n s. The a b ili t y to n a v i g ate o b st a cles with e as e a n d profess i o n al i s m .

I n terp e r s ona l S k i l l s Fo c u ses o n s o l v i n g c o n fl i ct, n o t b l a m i ng ; li s t e n s t o o t h e r s wit h o u t i n t e rr up ti ng ; k e eps e mo t i o n s u nd er c o n t r o l; r e m ai n s o p en t o ide a s a n d t ries n e w th ing s

T ea m w o r k Ba l a n c es t e a m a n d i nd ivid u al r esp o n s i b ilities; en c o u ra g es o thers a n d as k s f o r h elp w h en n e e d ed. E xh ib its patie n ce a n d c o m p ass i o n .

P r o f e s s i ona li s m Ens u r e s p r o du ct is d el i v e r ed o n ti m e a n d is o f the h i g h est qu al i t y . Ass u m es respo n si b ili t y f o r m i s tak e s. P re s ents t h e m s el v es i n a m a nn er which en h a n ces the b ra n d i m a g e. U nd ers t a nd s that n o i n f o r m at i o n is tru l y p r i v ate a n d c o ndu c t s o n li n e o r s o c i al n e t w o r ki n g a c ti v it i es acc o r d i ng ly.

Ethics T r ea t s p e o p le with r e spe c t; k e eps c om m i t m e n ts; ins p ires t h e t r u st o f o t h ers; w o r ks e t h ical l y and

with i n t e g ri t y ; u ph o l d s t h e C o m p a n y 's G u i d i n g P ri n ci p l es:

o P e o p le Firs t , Alw a y s

o We E xist to Ser v e o u r M e mb ers

o We H a v e a R e s p o n si b ility t o be F u ll

P h y s ic a l D e ma nd s, Wo r k E n vir on me n t , an d Ex pe c ted H ou r s o f Wo r k: The ph y s i cal d e m a nd s d es c ri b ed h e r e a r e rep r es e n t a ti v e o f th o se t h at m u st b e m et b y an e m p l o y ee t o su c ce s sf u l l y p e rf o r m the es s ential f un c ti o n s o f th i s j o b .

This p o sit i o n is o f t e n r e qu i r ed to rea d , write, s t a nd , w alk, sit, use h a nd s to fi n g er, ha nd le, o r f e el o b j ec t s, t o o ls, o r c o n t r o ls, r each wi t h ha nd s and ar m s, ba l a n ce, s t o o p , kneel, cr o u ch, talk a nd /o r h e ar.

An in d ivid u al in t h is pos i ti o n w ill be r eq u ired t o lift o r carry w e i gh t u p t o 2 5 lbs.

M ay b e e xpo s ed t o m i n i m a l to m o d er a te n o ise.

M ay b e req u ired t o w o rk e x t en d ed per i o d s o f ti m e at a comp u t e r t e r m i n al.

M ay en c o un t e r d i ff i cu l t si t u ati o n s, incl ud i n g c o n tact with m ental l y ill a n d d e ce a sed reside n ts.

The po t e n tial f o r e x p o su r e to b i o - h a z ar d o u s o r i n f e ct i o u s age n t s is m i n i m al. S o m e m i n i m al e xposu r e t o clean in g age n ts a n d o ff i c e p r o du cts m a y o ccur.

This p o sit i o n r eq u ires t h e u se o f per s o n al p r o t e c ti v e e qu i p m ent ( g l o v es) in j o b p e rf o r m a n ce when h a nd l in g clea n si n g age n ts o r o ther t o xic su b s t a n ces s u ch as " t o n e rs " , o r w h en s e al in g bioha z ard b o x f o r p ick- up . Vi d eo dis p l a y t e r m i n al sc r e e n p r o t e c t o rs a n d w rist su p p o rts a r e a v ai l a b le u p o n r e qu e st.

T R A V EL: L o cal a n d o u t o f s t ate t r a v e l , inc lud i n g o v ern i gh t sta y s , m ay b e req u ired fr o m t i m e to t i m e to at t end c o n fe r ences, t ra in i ng , m e e ti ng s, and prof e ssi o n al de v el o p m ent p r o g r a m s. M i n i m al o v ern igh t ; Up t o 1 0 % by a u t o mo b ile.

EDU C A T I ON A N D E XP E R I E NC E R E Q U I RE M E N T S :

H i g h Scho o l D i p l o m a o r G E D .

D I R EC T P R EVIO U S E XP E R I E NC E:

One ( 1 ) y ear d a ta ent r y , c o m pu t er - r elat e d e x p er i enc e , o r clerical and s y s t e m s e xp erience, p r ef e ra b l y in a healt h ca r e e n v iro n m ent.

K N O W LE D G E , S K I L L S , A N D A B I L I T I E S R EQ U I RED:

D e mo n s trat e d data entry a b ility w i th at t enti o n t o de t ai l , spe e d and a ccur a c y .

Or g a n i z ati o n al, t eachi ng , h u m an r e s o u r c e, m a n a g e m e n t skills.

A b ility t o w o rk u nd er t i m e / p ressu r e.

A b ility t o w o rk in a fa s t - p a c ed en v i r o n m ent and to pr i o riti z e, o r g a n i z e a n d m a n a g e m u lti p l e p riorities.

P r o f i cient in M ic r o s o ft Off i ce su i t e a n d t h e ab i lity to q u ickly m as t er n e w s o f t wa r e a pp licat i o n s.

Ab ility t o r e c o gn i z e n e e d f o r g u i d a n ce, i npu t t o dec i si o n m a k er.

W o r k s w i th m i n i m al s u p er v isi o n , c o n su l ts with su p e r v i s o r o n any u nu su a l situat i on .

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.