Operations Support Specialist - Houston, TX

Position Overview Zedcor is hiring a detail-oriented Operations Support Specialist to join our growing team. This position focuses on supporting our time‑lapse video production workflow, ensuring high‑quality imagery is captured, reviewed, produced, and delivered to clients. The role combines technical support, video post‐production, quality assurance, and customer communication. The ideal candidate is organized, technically proficient, and has a keen eye for detail. They enjoy working with both technology and people while maintaining a high standard of quality throughout every stage of the project lifecycle. This is an in‑office, desk‑based operational role, requiring consistent use of computer systems to configure cameras, monitor performance, and maintain accurate records. Success depends on strong situational judgment and above‑average computer proficiency, including the ability to input and manage data accurately. Key Responsibilities Compare newly generated images and videos against previous outputs to identify changes, inconsistencies, or quality issues. Perform video post‑production tasks, including editing and preparing deliverables. Assist on‑site technicians with camera setup, configuration, and view adjustments. Configure camera‑side settings. Review time‑lapse and video footage to ensure quality standards are maintained. Document issues, resolutions, and operational procedures. Provide day‑to‑day operational and technical support for internal teams and clients. Manage communications, including client correspondence and project sign‑offs. Create, track, and manage support tickets. Collaborate operations teams to resolve technical issues efficiently. Maintain accurate project records and ensure timely communication with clients. Qualifications Experience with video editing and/or video post‑production workflows. Familiarity with time‑lapse photography or video processing. Strong attention to detail with the ability to identify subtle differences between images and video output. Experience creating and managing support tickets. Excellent written and verbal communication skills. Strong organizational and time management abilities. Ability to support both internal technical teams and external clients. Preferred Qualifications Professional experience in Video Post Production. Experience with camera systems, video surveillance, or imaging technologies. Familiarity with image quality assurance and visual inspection workflows. Experience writing and executing PowerShell scripts. Experience supporting field technicians during installations or deployments. Knowledge of networking fundamentals related to IP cameras and video systems. Zedcor Inc. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best‑qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Zedcor to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy‑related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements. #J-18808-Ljbffr Zedcor-Security-Solutions