Chief Programs & Operations Officer

JOB SUMMARY

The Chief Program & Operations Officer is responsible for providing thought leadership, direction and oversight to Clubs and Camp Kiwanis operations and programs. The Chief Program & Operations Officer is charged with developing and implementing strategy for positive youth development and member experience including safety, program quality, and partnership development. The Chief Program & Operations Officer also provides strategic direction and guidance to Club staff around employee recruitment, retention and training. In collaboration with other senior leaders, the Chief Program & Operations Officer develops and monitors goals and plans around fundraising strategy and programmatic alignment, financial management, facilities, technology, and human resources.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES

Leadership and Strategic Planning

• Works with Programs & Operations Team to develop, communicate and implement organization’s operational policies and procedures; monitors same for compliance.
• Orients and trains organization staff and Board of Directors on Boys & Girls Clubs’ optimal Club Experience, protocols and quality measures to improve Club experience.
• Determines optimum number, model and placement of Clubs; recommends and helps implement changes supported by analysis of resources and demographics.
• Develops membership and optimal and average daily attendance targets and plans and executes strategies to achieve targets.
• Serves as a member of the Senior Leadership Team and is responsible for key aspects of the organization's strategic plan.
• Determines optimum Club hours of operation required to achieve organization’s mission.
• Collaborates with V. P. of Youth Development and Regional Directors to develop, monitor and improve program delivery and operational excellence in Clubs.
• Commits to data-driven decision making with a focus on Optimal Club Experience and Optimal Staff Experience.
• Provides leadership and direction to operations on managing crisis situations.

Board – Committee Development

• Participates in and reports on operations and youth development strategy at BGCMA board meetings.
• Coordinates and leads Impact Committee meetings, including preparing meeting agendas and reporting on meeting activities.
• Manages Regional Directors who oversee County Board management.

Budget

• Analyzes Programs & Operations’ needs, develops budget that supports those needs, monitors budget and reports variances in revenue and expenditures.
• Collaborates with Chief Financial Officer to develop and execute strategies to meet budget targets
• Works with Regional Directors to analyze Club operational needs and develop budgets to support those needs.

Marketing, Public Relations & Development

• Collaborates with Resource Development and Marketing & Communications to develop grant proposals and obtain and report on outcomes
• Participates in activities to maintain good public relations for Club programs, services and activities.
• Collaborates with Resource Development to develop strategic plan for Club-initiated fundraising efforts; monitors plan and implements strategies to ensure targets achieved.
• Serves as an organization spokesperson.
• Consistently collaborates with Marketing & Communications to ensure Club services and policies are accurate and up to date on all marketing collateral.

Staff Management

• Manages Programs & Operation’s Department staff including recruiting and onboarding a diverse and qualified staff, training and developing staff, identifying performance objectives, and monitoring and providing feedback on performance.
• Works with Programs & Operations Department to determine Club staffing levels that best support effective program delivery, budget compliance and ensures safety; seeks support from Human Resources and Finance.

Facilities and Safety

• Implements and monitors and policies to ensure youth safety and to minimize loss and exposure to loss.
• In partnership with the Vice President for Safety & Facility Operations, develops and communicates policies regarding buildings, grounds, vehicles, equipment, upkeep, usage and maintenance; monitors adherence to those policies and standards.
• Visits Clubs regularly to ensure they are safe, attractive, and well-maintained.

Administrative

• Manages Programs & Operation’s administrative processes and ensures that administrative data, from the Clubs to Senior Leadership, is accurate and timely and follows organizational administrative policies and procedures.
• Serves as a primary point of contact for Boys & Girls Clubs of America by participating in meetings and trainings, providing regular updates, reporting critical incidents, and sharing data as requested.

Qualifications

EDUCATIONAL QUALIFICATIONS AND SKILLS

Education

• Bachelor's degree from an accredited college required

Experience

• A minimum of ten years of youth development leadership experience where operations consists of multiple locations, budget oversight, team development, fundraising, and board management.

Skills

• Demonstrated ability to organize, direct and coordinate operations; personnel supervision, recruitment and retention of key personnel; facilities management; and budget development and management.
• Ability to set a vision for excellence across multiple Club locations and develop a training, support, and accountability structure to ensure the successful implementation of that vision.
• Leadership skills, including negotiation, problem-solving, decision-making
• Knowledge of the mission, objectives, policies, programs, procedures and principles and practices of non-profit organizations and youth development services
• Leadership development including managing a large team
• Ability to manage and implement multiple projects and programs and to develop solutions to problems with limited supervision.
• Excellent human relations skills and ability to motivate staff and board.
• Strong oral, written and presentation communication skills.
• Ability to establish and maintain effective working relationships with Club staff, Board members, volunteers, community groups, and other related agencies.
• Advanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint, and Outlook)

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