Senior Manager, Pricing Operations and PMO

Role Description

We're looking for a highly versatile and strategic leader to join BILL as a Sr. Manager, Pricing Operations / PMO. This critical role sits at the intersection of pricing strategy, execution, and oversight. You'll drive the integrity, efficiency, and data-driven optimization of our pricing models, ensuring our pricing is accurately implemented, effectively measured, and consistently applied for our SMB customers.

If you are a “builder” who thrives in a dynamic environment, this role is for you.

Key Responsibilities

• Strategic Program Management & Execution (PMO)
  • End-to-End Delivery: Lead the planning and execution of strategic pricing initiatives, from initial ideation and "Price Book" configuration to launch and post-launch reviews.
  • Roadmap & Prioritization: Maintain project plans, resource capacity models, and roadmaps to ensure timely completion of price changes, new product implementations, and acquisition integrations.
  • Cross-Functional Orchestration: Act as the primary connector between Product, Engineering, Sales, Marketing, Finance, and Legal to manage interdependencies and drive resolution of operational roadblocks.
• System Architecture & Integrity
  • Technical Ownership: Serve as the business owner for pricing and billing infrastructure (e.g., CPQ, CRM, Billing Platforms), ensuring that the technical configuration of SKUs and rules reflects approved pricing models.
  • Product/Engineering Partnership: Work closely with technical teams to prioritize system enhancements and ensure seamless integration of transaction-based fees and subscription tiers.
  • Tooling Optimization: Continuously audit and improve system functionality to drive "touchless" billing and maximize user adoption across Sales and Provisioning teams.
• Pricing Compliance & Risk Mitigation
  • Audit & Controls: Design and execute regular audits of pricing implementation across all systems and channels to identify discrepancies, unauthorized configurations, or revenue leakage.
  • Data Stewardship: Maintain 100% data integrity within the Price Book and backend systems, ensuring BILL meets all internal and external Audit and Compliance requirements.
  • Issue Resolution: Promptly identify and resolve pricing errors, implementing long-term procedural controls to minimize recurring issues.
• Operational Excellence & Enablement
  • Process Transformation: Analyze current workflows to find efficiencies, redesigning everything from discounting workflows and exception handling to billing reconciliation.
  • Change Management: Develop comprehensive communication plans and training programs to ensure internal teams (Sales, Customer Success, etc.) understand and can correctly apply pricing updates.
  • Reporting & Insights: Provide transparent, data-driven status updates to senior leadership, highlighting project progress, system health, and key operational risks.

Qualifications

• 10+ years of proven experience in Project / Program management with a minimum of 2 years of pricing experience. (PMP preferred)
• Excellent verbal and written communication skills, particularly in developing clear and compelling slides for Senior Leadership audiences.
• Ability to build strong relationships with internal stakeholders.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proactively and quickly make sense of complex issues; respond effectively to complex and ambiguous situations; communicate complex information simply.
• Ability to run multiple projects & priorities, seamlessly moving between strategy & execution.
• Strong collaboration and teamwork skills, with experience inspiring change across a global & matrix organization.
• Team player, entrepreneurial approach, and the ability to get things done in cross-functional teams.

Requirements

• Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more