PFD Technician 12 (Eligibility Technician 12 PCN 046053M)

Job Description

Are you ready to help Alaskans access one of our states more important benefits

The Department of Revenue Permanent Fund Dividend Division is recruiting for multiple PFD Technician 1/2 positions in Juneau!

Come join our team and help keep Alaskas PFD running strong!

This position is open to Alaska Residents only.

Please visit to determine if you qualify.

What You Will Be Doing:

The role of Permanent Fund Dividend Technician revolves around helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend. Technicians follow specific rules and procedures to determine eligibility managing their own caseload and conducting research while applying the programs governing Statutes and Regulations. This position spends most of the day interacting with Alaskas diverse population making sure everyone gets the assistance they need.

Mission and Values/Culture:

The Permanent Fund Dividend Division is committed to administering the PFD program with integrity ensuring all eligible Alaskans receive timely dividends fraud is addressed and all stakeholders are treated with respect. Our team culture emphasizes collaboration professionalism and clear respectful communication with the public. PFD Technicians play a key role in upholding this mission by supporting Alaskans applying statutes and regulations accurately and contributing positively to a supportive growth-focused work environment.

Benefits of Joining Our Team:

The State of Alaska provides a comprehensive benefits package designed to support employee well-being and worklife balance. Benefits include a consistent Monday - Friday schedule from 8:00 a.m. to 4:30 p.m. 12 paid holidays strong retirement options with free retirement planning medical dental vision and life insurance coverage and 157.5 hours of annual leave with increases after two years of service. Telework opportunities may be available upon completion of probation.

The Working Environment You Can Expect:

Our offices are centrally located on the 11th floor of the State Office Building in beautiful downtown Juneau close to shopping dining hiking trails and the waterfront. The workspace features an open-floor design that brings in natural light and supports a welcoming atmosphere. The Permanent Fund Dividend team is a collaborative workgroup that welcomes ideas and promotes professional development.

Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attention to detail.
• Accountability: Holds self and others accountable for measurable high-quality timely and cost effective results. Determines objectives sets priorities and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Oral and Written Communication: Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral and written presentations; listens to others attends to nonverbal cues and responds appropriately.
• Organizational Awareness: Knows the organizations mission and functions and how its social political and technological systems work and operates effectively within them; this includes the programs policies procedures rules and regulations of the organization.

To view the general description and example of duties for the position please go to the following link: you can imagine yourself in this role we encourage you to apply!

Minimum Qualifications

PFD Technician 1
High school graduation or GED
And
Six months of journey level clerical work.

PFD Technician 2
High school graduation or GED And either The successful completion of the PFD Tech 1 flexible training plan criteria OR One year of entry level technical experience completing processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1 Retirement and Benefits Technician 1 Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer. OR Two years of advanced clerical experience performing work which requires knowledge understanding and the ability to apply appropriate criteria rules regulations and policies and procedures to determine discrepancies omissions recognize errors take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant with the State of Alaska or the equivalent with another employer.

Additional Required Information

**PLEASE READ THE FOLLOWING CAREFULLY**

DISCLOSURE OF PRIOR STATE EMPLOYMENT

All employment with the State of Alaska including but not limited to full-time part-time seasonal temporary on-call etc. positions must be disclosed in your application. Failure to provide this information may result in the disqualification of your application.

REQUIRED OF ALL APPLICANTS

At the time of the interview please ensure that you provide the following materials:

1. List of three (3) professional references to include daytime telephone and email address. One must be a current or former supervisor.

2. Last two (2) performance evaluations. If unavailable supervisory letters of recommendation can be substituted.

BACKGROUND CHECK

The ability to pass all required state and federal background checks including any criminal history or security clearance screenings mandated by law regulation or departmental policy.

BARGAINING UNIT

If you are a current state employee please mark the union you are a member of at the time of application.

EDUCATION

If post-secondary education is required to meet the minimum qualifications you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and must be attached to your application upon submission. Unofficial transcripts are acceptable provided they include the URL and institution name.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university it may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curriculum at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE

If using work experience not already documented in your application also provide the employer name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and competencies are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

FLEXIBLY STAFFED

This position is flexibly staffed. The level of the job offer will be based on the selected candidates credibly possessed and proven competencies. If hired at the lower level you will be promoted to the higher level after successfully completing the training plan and demonstrating competency in the work.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE

You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll-free) or View phone number on us.fitly.work. If you choose to be contacted by email please ensure that your email address is correct on your application and that your spam filter will permit emails from the domain. For information on allowing emails from the domains visit the Lost Password Help page at STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations auxiliary aids or services or alternative communication formats please call 1- in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to

For assistance with applying for a password please visit Information

For specific information in reference to the position please contact the hiring manager at:

Christina Strahm PFD Specialist 1

Email:

Phone Number:

Required Experience:

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