Mgr, Technical Operations (Network Operations Manager)

The GovCIO company is currently seeking an experienced Information Technology (IT) Manager for duty within the Veterans Administration's Network Operations Center (NOC) in Martinsburg, WV. In this role, the IT Manager will be responsible for managing a team of 70+ Tier II network engineers, in a 24/7 work environment, covering 3 different shifts and having shift lead direct reports. The Network Edge Operations team is responsible for implementing network security technology related tasks and initiatives, daily administration of operational network security infrastructure, creating and delegating tasks and projects for team, etc. The candidate is also responsible for providing after-hours guidance to the team (when applicable) and serves as the decision-making and escalation point of contact. This will be an on-site role in Martinsburg, WV.ResponsibilitiesSupervise and provide guidance to team of Tier II Network Engineers in a Network Operation Center (NOC) environmentWill have direct oversight of all Network Operations projects and have shift leads direct reportsEnforce GovCIO, VA NOC, and intra-team policies and performance standardsInteract daily with SalientCRGT and VA management to interpret their needs and requirementsMaintain current and develop new processes and procedures to improve team operability and communicationMaintain and create team knowledge articles to include network flow diagrams, databases, documents, etcParticipate in Management meetings for status briefing of current tasks and projects.Communicate effectively with contract leadership and stakeholders to provide updates, status changes or incidentsReview deliverables and initiate appropriate actionProvide 24x7 365 guidance to the Network Operations team and assist with critical after-hour network outagesParticipate in Change Control technical assessment and reviewOversee approved routine maintenance implementation on applicable network security devices and applicationsProvide mentorship to team personnelAssign responsibilities and monitor tasks and project statusAssess employee capabilities and recommend training to encourage growthManage team to effectively respond and remediate customer service request help desk tickets, calls, and emailsWork closely with the Tier 3 Engineering and Tier 4 network architecture teams for proper escalation on issues, tasks, and projectsEffective problem solving skillCustomer service oriented with professional temperamentGood oral and written communication skills, and ability to address conflict with others constructivelyKnowledge of Project Management methodologies and techniquesAbility to handle multiple concurrent tasks and projectsLeadership skill and decision-making ability with excellent time management and organizational skillsQualificationsBachelor's Degree with 8-12 years (or commensurate experience) Education / Experience: Bachelor’s degree in Computer Science or related technical field with 5-8 years of experience. 8 years of additional experience maybe substituted for degreeExperience managing/supervising an enterprise level support team with revolving shifts, delegate task or projects, and interactions between the client and management teamClearance Required: Background Investigation: Must be able to pass and maintain a Tier 4 (BI) Government Background InvestigationPosted Salary RangeUSD $115,200.00 - USD $137,000.00 /Yr.