Call Center Representative- HVAC, Plumbing & Electrical

Job Description

Job Description

NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & Electrical  

Why Choose McHales?  

• Incentive-packed pay structure 
• Generous Paid Time Off (yes, we want you to have a life) 
• Full Comprehensive health benefits 
• We prioritize Family Dynamics and champion Work-Life Harmony 

About Us:  
McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet’s eye.) We’ve grown into one of Bucks County’s top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke. 
You’ve seen our trucks, maybe seen us on Facebook—now, you’ve got the chance to join the team! 
We’re on the hunt for a Self-Motivated Customer Service Rockstar   to join our Call Center team. You’ll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled—with a smile. 

What You’ll Be Doing:  

• Turning inbound calls into booked appointments.  
• Utilizing call scripts— with personality. 
• Address concerns with confidence and care. 
• Making outbound calls to existing customers ( no cold calling!) to schedule system checks during slower seasons—helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!  
• Creating genuine connections and winning loyal customers for life. 
• Participating in training sessions to sharpen your skills. 
• Keeping customer records up-to-date and organized. 

Success Traits:  

• 2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical) 
• Tech savvy, quick on the keyboard, and phone friendly 
• Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people! 
• Friendly, upbeat communicator— both written and spoken 
• CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)  
• In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change) 

What We Provide:  

• Hourly pay + performance-based incentives to keep you motivated! Top performers here don’t just do well here- they’re Bucks County royalty. 
• Medical, 401K match, paid holidays, & birthday celebrations 
• A fun, family-oriented workplace that feels like home 
• Coworkers who turn into lifelong friends 
• A place where your voice matters, and growth is appreciated 

Come for the job, stay for the people and thrive in the career!  

If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7:30 AM to 3:00 PM.  

Please submit a copy of your resume for consideration.  

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