Front Desk Clerk - Courtyard World Trade Center

Front Desk & Guest Care We are looking for people who have a passion for serving others. Working at the front desk means you are at the hub of the hotel, interacting with guests at all times. Your role is key to the overall experience guests will have. If you enjoy engaging with others and have a winning personality and high sense of responsibility, this role is perfect for you. Role Responsibilities Assist guests efficiently, courteously, and professionally at all times. Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner. Post guest charges, collect payments, and follow all cash handling procedures required by Concord. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Communicate effectively to various departments and management regarding guest comments and concerns. Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Benefits (Full Time Associates Only) Competitive wages and a comprehensive benefit package including medical/dental/vision plans, life insurance, short‑term/long‑term disability options, 401K options, tuition assistance, discounted room rates at Concord‑managed hotels, and training & development opportunities. Pay Hourly Wage – $27 to $29 per hour. We are proud to be an EEO employer (M/F/D/V). We maintain a drug‑free workplace. #J-18808-Ljbffr Concord Hospitality Enterprises