Supply Chain Operations Specialist

The Supply Chain Operations Specialist manages the daily execution of customer orders, inventory transactions, and third-party fulfillment activity, serving as the operational link between Sales, Finance, Customer Support, our 3PL partners, and Supply Chain. The ideal candidate thrives in a fast-paced, high-growth environment, moves fluidly across multiple business systems, and takes full ownership of operational accuracy. Success requires strong organizational skills, sharp attention to detail, sound judgment under pressure, and a genuine drive to improve how work gets done. PRIMARY RESPONSIBILITIES Order Management(~60%) Review new customer orders submitted through HubSpot and ensure clean integration into NetSuite. Validate product availability and coordinate inventory allocation. Partner with Finance to ensure accurate billing and order information. Create and manage customer orders within Bolt OMS. Coordinate with 3PL and other fulfillment partners on timely picking, packing, and shipment. Monitor order status from receipt through delivery. Investigate and resolve order exceptions, system errors, and fulfillment discrepancies. Communicate proactively with internal stakeholders on order status and customer commitments. Inventory Management(~40%) Process inbound receipts and outbound inventory transactions. Maintain inventory accuracy across NetSuite, OMS, and warehouse systems. Perform inventory reconciliations and investigate discrepancies. Participate in cycle counts, physical inventories, and routine audits. Ensure all inventory movements are accurately documented. CROSS-FUNCTIONAL COLLABORATION This role partners closely with Sales, Finance, Customer Support, Engineering, third-party logistics providers, and vendors/suppliers to ensure operational excellence throughout the order fulfillment process. SYSTEMS YOU'LL USE Experience with similar ERP, OMS, or WMS platforms is highly transferable. QUALIFICATIONS Required 2–5 years of experience in Supply Chain, Operations, Order Management, Inventory Control, or Logistics. Experience working within ERP, OMS, or WMS systems. Strong organizational and time management skills. Exceptional attention to detail. Excellent communication and problem-solving abilities. Preferred Experience with NetSuite, HubSpot, or Bolt OMS. Experience working with third-party logistics providers (3PLs). Inventory management or cycle count experience. Experience supporting technology, manufacturing, or distribution operations. WHAT SUCCESS LOOKS LIKE Within the first 90 days, this person will: Confidently manage customer orders across multiple business systems. Maintain accurate inventory records and support reconciliation efforts. Build strong working relationships with internal teams and fulfillment partners. Resolve operational issues proactively while maintaining a high level of customer service. Identify opportunities to improve efficiency and reduce manual work. WHAT WE'RE LOOKING FOR Someone who enjoys bringing order to complexity: naturally organized, takes pride in operational accuracy, and solves problems before they become customer issues. Comfortable working across multiple systems, communicating with cross-functional teams, and always looking for ways to improve how work gets done. #J-18808-Ljbffr