Lead Access Consultant , FCH - ACCESS TRANSFORMATION

Lead Access Consultant

Discover. Achieve. Succeed. #BeHere

Patient access is where healthcare meets lived experience. It's the difference between a patient getting the care they need and falling through the cracks. Our Access Transformation team sits at the center of that work, partnering with clinical, operational, and IT leaders to drive access transformation across the enterprise. We're looking for a Lead Access Consultant who brings EMR and operations expertise, thrives at the intersection of data and workflow, and is ready to take on a role that requires both creativity and analysis.

As a Lead Access Consultant, you'll own the project execution lifecycle of access initiatives, from discovery and design through build, change management, and implementation. You'll translate organizational goals into concrete, actionable project plans and manage the technical and human sides of change. What sets this role apart from our analyst positions is scope and leadership: you'll oversee multiple concurrent projects, mentor project leads, and bring an additional layer of expertise across all key skills and functions within the team.

Specifically, you will:

Oversee multiple access projects simultaneously, ensuring accountability, quality, and progress across workstreams spanning clinical operations, Epic IT, and access.

Serve as a subject matter expert and trusted advisor for access transformation and strategy. You are the person your team and clinical partners turn to when the work gets hard.

Translate operational needs into technical workflow solutions, partnering with Epic IT teams on current priorities such as Fast Pass, direct scheduling, and quarterly access improvement sprints.

Mentor and coach project leads, building team capability and a culture of continuous improvement

Lead process design and optimization initiatives across specialties, driving consistency and best practice adoption enterprise-wide.

Advise on tradeoffs, balancing impact with resource constraints and dependencies.

Maintain momentum in ambiguous or evolving situations, demonstrating resilience and a bias toward action. Manage relationships across clinical, operational, IT, and executive stakeholders, facilitating alignment, resolving roadblocks, and keeping work moving.

What You Bring

5+ years of experience in a technical or operational capacity, with demonstrated ability to manage complex projects and guide teams through change.

Experience with access and scheduling workflows, physician group practice operations, and/or ancillary scheduling. You understand how clinical access works on the ground.

Preferred background in healthcare, information technology, business process, or logistics. You know how systems and people interact.

Project management experience (formal or informal), ideally in an academic medical center or large health system.

A collaborative, people-first leadership style. You build bridges, bring people along, and make your team better.

Preferred: Working knowledge of Epic, particularly Cadence and Template Management; Epic Cadence proficiency or certification a plus

EDUCATION DESCRIPTION:

Bachelor's degree. In lieu of a degree, relevant experience will be considered

LICENSURE DESCRIPTION:

Epic Cadence proficiency/certification is preferred.

Froedtert Memorial Lutheran Hospital