Chargeback Analyst
Global Channel Management
About the job Chargeback Analyst
Chargeback Analyst requires:
- Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets
- At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side - reviewing, researching, and building representment/rebuttal documentation
- At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations
- Experience with Salesforce and Zendesk (CRM/case management systems used by the team)
- Strong data analysis and investigative reporting skills
- Strong Excel skills, including building spreadsheets, models, and reports
- Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)
- Experience with QuickBase (used as the dispute management system)
- Familiarity with Google Sheets and Smart Sheets
- Familiarity with Claude/AI tooling
- Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)
Vacancy posted 3 days ago
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