Field Engineering Specialist Tissue Diagnostics Los Angeles, CA

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company Roche is dedicated to discovering developing and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

• Roche Support Network is dedicated to providing exceptional support to customers.
• As a Field Engineering Specialist you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.
• You will offer valuable service to laboratory customers in your assigned territory.
• The role involves routine technical support on-site service repair and installation of Roche products.
• You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• The position requires diagnosing and resolving mechanical hardware software and system failures.
• You will document all activities contribute to quality improvement and focus on maximizing customer satisfaction.

This field-based role requires up to 20% travel. This person will support Los Angeles CA (Ideal candidate to live in Los Angeles CA)

Who You Are

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software or networking/wireless networking is necessary. Alternatively a Bachelors degree in a relevant field with 1-2 years of progressive experience will suffice.
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
• The ability to travel including overnight travel is a requirement for this role.

Preferred Requirements

• 8 years of progressive experience or a Bachelors degree in a relevant field plus 4 years of progressive experience are required.
• Advanced knowledge of electronics electro-mechanical systems information technology and basic chemistry.
• The ability to serve as an internal technical resource provide support after hours and on weekends/holidays and maintain strong customer relationships is essential.

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Californiais $74600.00 - $138600.00 USD Annual USD Annual. Actual pay will be determined based on experience qualifications geographic location and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Are you ready to apply

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an equal opportunity employer. It is our policy and practice to employ promote and otherwise treat any and all employees and applicants on the basis of merit qualifications and competence. The companys policy prohibits unlawful discrimination including but not limited to discrimination on the basis of Protected Veteran status individuals with disabilities status and consistent with all federal state or local laws.

If you have a disability and need an accommodation in relation to the online application process please contact us by completing this form Accommodations for Applicants.

Required Experience:

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