Floor Lead (Bold Lives Men's Thrift)

Bold Lives Men's Thrift

Bold Lives Men's Thrift will provide a high-end shopping experience without the high-end price tag, giving men the confidence to look sharp and live boldly. Position purpose is to lead daily sales floor operations, support team members, and ensure a consistent, welcoming, and mission-driven environment in alignment with Bold Lives standards.

Primary Responsibilities

• Welcome every customer who walks through the door, share the store's mission, and explain current sales or in-store events.
• Provide excellent customer service at all points of contact - assist customers with purchases, provide product information, and ensure a positive shopping experience.
• Help manage inventory, including receiving donations, stocking, and merchandising.
• Organize and stock merchandise, ensuring displays are visually appealing and aligned with store standards.
• Maintain store cleanliness, organization, and compliance with safety and operational policies, ensuring a welcoming atmosphere for customers and volunteers.
• Maintain a quick and efficient checkout process and share about the Partner of the Month at every transaction.
• Serve as a keyholder: open and close the store, including balancing registers, preparing deposits, conducting bank runs, and troubleshooting register issues.
• Provide leadership to the sales floor team: set the tone for the shift, delegate tasks, and hold team members accountable for their responsibilities.
• Act as the point person when the Store Manager or Assistant Store Manager is out of the building.
• Maintain a problem-solving attitude; take initiative to identify needs and address them efficiently.
• Review scheduling/communication tools (e.g., Sling) prior to shifts and ensure team awareness.
• Demonstrate high SQ (Spiritual Quotient) and EQ (Emotional Quotient) by responding quickly and sensitively in different situations, praying and ministering to team, customers and volunteers.

Qualifications

• Strong leadership and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• High level of responsibility and ownership
• Excellent customer service and interpersonal skills.
• Strong teamwork and collaboration abilities.
• Ability to work effectively with diverse groups, including volunteers and donors.
• Strong organizational and multitasking skills.
• Problem-solving and decision-making abilities.
• Passion for the mission and values of Purpose Brands 414.
• Dependable transportation to and from shifts.
• Must have reliable access to communication platforms.
• Ability to lift up to 50 lbs.
• Must be 18+ years of age
• Must be able to stand for long periods of time.
• Experience in cash handling and point-of-sale (POS) systems preferred.

Benefits include flexible time-off, work anniversary recognition, sabbatical benefit, team member discount, well-being support, professional development, and purpose-driven work.