Teller Service Specialist

About the Organization At MMFCU, we don't just say 'We're with you all the way' - we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. This is where you come in. You like people, right? Help our members improve their financial well‑being, and help yourself get the most out of your career. General Purpose Under supervision and in accordance with procedures and system receive members in person and by telephone. Explain and promote all credit union services to members when required. Provide teller services to members and process all types of teller transactions, i.e., loan payments, withdrawals, night deposits and mail deposits. Provide members with information regarding the credit union’s products and services. Fundamental Duties Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self‑example within and outside Mid‑Minnesota Federal Credit Union. Responsible for building member loyalty through an uncompromised commitment to meeting and exceeding member’s expectations. Responsible to develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services. Essential Duties/Responsibilities Responsible to handle members requests per member’s directions with complete accuracy in a timely manner. Make decisions when accepting checks and be responsible to follow established policy guidelines reducing risk and monetary losses by following all procedures, following up on restrictions while maintaining acceptable service standards. Comply with all federal and NCUA regulations to include but not limited to (Reg CC, Bank Secrecy Act, Reg D, Truth in Savings). Receive share deposits and make share withdrawals and transfers, VISA credit card payments, VISA advances, loan payments, mortgage payments. Refer credit union services that best meet the member’s financial needs, including product accounts and electronic delivery channels. Provide official checks/money orders. Redeem Savings Bonds. Complete CTR reports when members exceed the threshold set by federal regulations. Operate and balance coin machine. Operate postage machine for outgoing mail, prepare and process mail as needed. Submit checks through our Check Imaging system. Open and close building daily, ensuring alarm system is activated and deactivated. Must be able to process day‑end reports. Maintain security and be responsible for cash drawer, open and close the computer terminal; account for assigned cash and accurately balance to the computer balance sheet. Responsible for day ending balancing of inventory items and closing out the VISA advances. Find errors in paperwork in a timely manner and correct them with supervisor’s help. Deposit and Member Service Functions Effectively explain credit union products and services to members. Cross‑sell products and services when appropriate. Communicate with members requiring assistance in account usage, account balance and balancing information, inquiries, copy requests, change of address, and similar account usage and administer the appropriate procedures to process the items. Other Duties/Responsibilities Research account information or discrepancies for members at their request. Process check orders, make address changes, direct loan documents and other correspondence to correct departments. Close accounts when requested, according to procedure. Count, sort, and wrap coin received as necessary. Scan receipts and documents into the imaging system. Take part in all required training sessions and use educational materials available through the Credit Union. Other duties as assigned. Position Requirements Job Qualifications (Knowledge) Working knowledge of all teller functions. Working knowledge of general ledger accounts pertinent to the department. Working knowledge of the credit union's products and services. Working knowledge of organization's policies/procedures and Credit Union's service philosophy. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion and active shooter. Working knowledge of credit union's in‑house computer systems. Job Qualifications (Skills) The credit union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job. Vision: Ability to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. Manual Dexterity: Ability to perform necessary computer‑related input. Physical Mobility: Must be able to operate teller window. Requires the ability to work flexible hours. Ability to carry bags of coin. Job Qualifications (Ability) Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations. Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution. Ability to interact with more than one department daily. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Ability to possess versatility and flexibility to successfully serve as a back‑up to other positions as required. Ability to understand and follow moderately complex written and oral instructions. Ability to express oneself clearly and concisely, both orally and in writing. Ability to accept limited responsibility for funds/records and access to confidential data. Job Qualifications (Education/Experience) Job requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education. Full‑time: Available to work M-F 7:15‑5:45 location schedule dependent. Pay Transparency Pay: $18.22 – $20.24 per hour 40 hours per week Mid Minnesota Federal Credit Union (MMFCU) has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information. Benefits Medical Dental Vision Employer paid Life insurance 401(k) Savings Plan Bonus/Incentive Program Vacation Time Earned Sick and Safe Time (aka Sick Time) MN PFML Health and Wellness Program Equal Opportunity Employer Location: Little Falls EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr