Senior Patient Access Liaison — Field Patient Access (Chicago)

Company Introduction

Our client is a clinical-stage biotechnology company focused on developing novel treatments for serious mental health conditions that are not well served by current standards of care.

Our client's science centers on an investigational treatment approach designed to produce rapid, meaningful improvements for patients. The program has progressed through multiple phases of clinical development across several mental health indications, reflecting the significant unmet need in this space.

Our client envisions a world where mental health means not just the absence of illness, but the ability to thrive.

Job Overview

The Senior Patient Access Liaison (Sr. PAL), Field Patient Access, is responsible for site-level execution of the Company's patient engagement strategy by supporting REMS certification, strengthening site access readiness, and providing compliant coverage and reimbursement education to healthcare stakeholders.

The Sr. PAL serves as a field-based patient access resource who helps sites understand treatment logistics, identify information gaps, address patient access barriers, and support operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes. In addition, the Sr. PAL strengthens account and stakeholder relationships, collaborates appropriately with matrix team members, maintains disciplined CRM documentation, and upholds non-promotional role boundaries. This role also coaches and mentors PAL colleagues, shares recurring field insights and process-improvement opportunities, and may support regional initiatives or special projects that help translate patient access strategy into patient-centered execution.

Following commercial launch, the Sr. PAL will assume primary responsibility for customer engagement, patient access support, and execution of regional business objectives within an assigned territory. Prior to launch, the role will provide comprehensive support across a broader geographic region, partnering with the Regional Director to strategically engage priority organizational customer groups and flex to meet evolving business and launch readiness needs.

Location: Chicago, IL, Detroit, MI or Boston, MA

Reports to: The Senior Patient Access Liaison (Sr. PAL), Field Patient Access, reports to the Regional Director, Field Patient Access, who reports to the Senior Director, Field Patient Access.

Roles and Responsibilities

• Support REMS certification and enrolment: Educate sites on REMS site certification activities and patient REMS enrolment processes, including applicable operational requirements
• Enable site access readiness: Support site access workflows following REMS certification, strengthen account and stakeholder relationships, and help ensure operational readiness for therapy delivery while streamlining the patient journey
• Provide reimbursement and access education: Provide compliant and proactive education to site and office personnel regarding coverage, coding, payment, reimbursement, benefit investigations, claims, prior authorizations, appeals, and access processes
• Educate on case management processes: Educate on appropriate case management processes for consented patients, including compliant use of patient healthcare information, benefit investigations, benefit verifications, prior authorizations, appeals, and affordability program navigation
• Support case-level access resolution: Identify and troubleshoot case-level access barriers through appropriate buy-and-bill, specialty pharmacy, HUB, and other approved support pathways
• Enable treatment logistics understanding: Coordinate patient treatment logistics and scheduling across REMS requirements, HUB, specialty pharmacies, distribution partners, and other external support networks
• Collaborate on cross-functional handoffs: Receive and act upon referrals and handoffs from Sales and Site of Care Account Leads regarding site readiness, account economics discussions, and case-level access challenges
• Coach and mentor PAL colleagues: Coach and mentor Patient Access Liaisons, sharing recurring field insights and process-improvement opportunities with regional and cross-functional partners to help translate patient access strategy into patient-centered execution
• Serve as a regional subject-matter resource: Serve as a regional subject-matter resource and lead special projects or initiatives, providing informed feedback on field execution, processes, tools, and emerging access barriers
• Maintain compliant documentation: Maintain accurate, compliant, and timely documentation of account activities, case interactions, and resolution outcomes within the CRM system to support cross-functional visibility and coordination
• Manage accounts and maintain business plans: Develop, maintain, and execute account-level business plans that reflect site access priorities, stakeholder needs, operational readiness, and patient access opportunities within the assigned geography
• Maintain non-promotional role boundaries: Refrain from engaging in promotional activities, product promotion, or commercial sales discussions

Experience: Candidate must have a minimum of 5 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, or specialty healthcare, including required experience navigating a complex healthcare ecosystem

Industry Knowledge:

• Access & Reimbursement Expertise: Candidate must have experience supporting access and reimbursement processes for REMS-regulated products, buy-and-bill products, specialty pharmacy programs, patient support services, coverage, coding, benefit verification, prior authorization, appeals, affordability programs, and compliant access resources
• Patient Journey Enablement: Candidate must have experience helping sites and stakeholders support patient progression from referral through treatment initiation by identifying barriers, connecting resources, and reinforcing treatment readiness and next steps
• Strategic Account Support: Candidate must have experience partnering with treatment sites to assess needs, strengthen workflows, support operational readiness, and build trusted account and stakeholder relationships
• Operational Excellence & Execution: Candidate must demonstrate strong planning, organization, accountability, disciplined execution, and the ability to use data and field insights to anticipate and address access challenges across multiple accounts and priorities
• Collaborative Influence & Compliance: Candidate must have experience collaborating compliantly with matrix partners while maintaining appropriate role boundaries, communicating access barriers and field insights, and balancing stakeholder needs with patient-centered execution

Education: Bachelor's degree required

Certifications and licenses: Valid driver's license required

Travel: Ability and willingness to travel within an assigned geography, including travel by air and car, with travel estimated to be 50% or more. Candidate must reside within 25 miles of the assigned territory border(s). Assigned geography may be larger at launch and may evolve or become more focused as the field organization expands