Observability Architect - Dynatrace

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.Observability Architect – DynatraceRole OverviewWe are looking for a highly experienced Observability Architect with deep expertise in Dynatrace, application and infrastructure observability, and ServiceNow ITSM integration.The architect will be responsible for defining and implementing enterprise observability gold standards, establishing best practices for Dynatrace deployment and configuration, and leading the rollout of observability capabilities across applications and infrastructure.This is a hands-on architecture and implementation role. The individual is expected to architect solutions, perform proof-of-concepts, configure and implement Dynatrace, integrate with ServiceNow, troubleshoot complex observability challenges, and provide technical recommendations to engineering and operations teams.Key Responsibilities1. Observability Architecture & Gold StandardsDefine and maintain enterprise Observability Gold Standards covering applications, infrastructure, cloud platforms, databases, APIs, Kubernetes, containers, and critical business services.Establish Dynatrace architecture, deployment, configuration, and monitoring standards.Define standards for:Metrics, logs, and tracesDistributed tracingApplication Performance Monitoring (APM)Infrastructure monitoringKubernetes/container monitoringReal User Monitoring (RUM)Synthetic monitoringAPI monitoringService-level objectives (SLOs) and SLIsDashboards and management reportingAlerting and event managementTagging and entity managementBusiness application/service mappingDevelop reusable observability patterns and implementation templates.2. Dynatrace Implementation & RolloutLead enterprise Dynatrace implementation and rollout across applications, infrastructure, and cloud environments.Define deployment strategies for OneAgent, ActiveGate, Kubernetes monitoring, cloud integrations, and application instrumentation.Establish Dynatrace configuration and operational best practices.Conduct application assessments and identify observability gaps.Build and validate dashboards, alerts, service flows, dependency maps, and application health views.Establish standards for monitoring critical business applications and services.Lead troubleshooting and optimization of Dynatrace implementations.Ensure implementations are scalable, secure, and aligned with enterprise architecture standards.3. ServiceNow ITSM IntegrationArchitect and implement Dynatrace–ServiceNow integration for enterprise incident and event management.Define standards for:Event ingestionAlert filteringEvent correlationAutomatic incident creationIncident enrichmentAssignment and routingDeduplicationPriority/severity mappingBusiness service mappingIncident closure and feedbackIntegrate Dynatrace with ServiceNow Incident, Event Management, CMDB, and related ITSM capabilities.Optimize the integration to minimize alert noise and ensure only actionable events generate incidents.Establish best practices for automated incident triage and escalation.4. Observability Operations & MonitoringDefine operational processes for enterprise monitoring and observability.Establish monitoring coverage and health-check standards for critical applications and infrastructure.Develop proactive monitoring strategies to identify performance degradation and potential incidents before they impact users.Establish standards for alert thresholds, anomaly detection, noise reduction, and event prioritization.Review monitoring effectiveness and continuously improve observability coverage.Support major incident investigations through Dynatrace-driven topology, dependency, and root-cause analysis.5. Proof of Concepts & Technology EvaluationConduct hands-on POCs and technical evaluations of Dynatrace capabilities and complementary observability technologies.Evaluate new Dynatrace features and determine applicability to enterprise use cases.Develop technical recommendations, reference architectures, and implementation roadmaps.Benchmark observability solutions and recommend improvements to the enterprise monitoring strategy.6. Governance & AdoptionEstablish an enterprise observability governance framework.Create implementation checklists and certification standards for application onboarding.Review and certify application observability implementations against established gold standards.Partner with application, cloud, DevOps, SRE, infrastructure, and ITSM teams to drive adoption.Conduct technical workshops and enablement sessions for engineering and operations teams.Required Technical SkillsDynatraceStrong hands-on experience with Dynatrace SaaS.Deep knowledge of Dynatrace Application Observability and Infrastructure Monitoring.Experience with:OneAgentActiveGateKubernetes monitoringApplication monitoringDistributed tracingOpenTelemetryLogs and metricsService flow and topologyDavis AI / anomaly detectionDashboards and reportingSLOs/SLIsSynthetic monitoringRUMAPIs and automationExperience designing enterprise-scale Dynatrace architectures.ServiceNowStrong experience integrating Dynatrace with ServiceNow ITSM/Event Management.Knowledge of ServiceNow Incident Management, Event Management, CMDB, and Service Mapping.Experience designing event-to-incident workflows.Understanding of alert correlation, enrichment, routing, deduplication, and noise reduction.Preferred Experience8+ years of experience in infrastructure, application monitoring, SRE, DevOps, or observability.4+ years of hands-on Dynatrace experience.Experience leading enterprise observability implementations.Experience working with large, distributed application environments.Dynatrace certification preferred.ServiceNow certification or implementation experience preferred.Experience developing enterprise architecture standards and reference architectures.Experience working directly with customers and senior technology stakeholders.Key Success MeasuresThe success of this role will be measured by:Enterprise Dynatrace Gold Standards established and adopted.Successful rollout of Dynatrace across targeted applications and infrastructure.Improved monitoring coverage and application visibility.Reduction in alert noise and false-positive incidents.Successful Dynatrace–ServiceNow ITSM integration.Improved incident detection, triage, routing, and resolution.Increased use of topology and dependency information for root-cause analysis.Standardized observability architecture across application teams.Successful POCs and recommendations for emerging observability technologies.Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Candidate Privacy PolicyOrion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. 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