Commercial Lines Account Manager

planet earth recruiting

Allentown, PA

Job Description
Job Description
Commercial Lines Account Manager

Job Location: Allentown, PA - Lehigh Valley Pennsylvania
We are seeking an experienced and motivated Commercial Lines Account Manager to join our clients' dynamic insurance team in a hybrid role. This is an exceptional opportunity for a dedicated professional to manage and grow a diverse portfolio of commercial accounts while enjoying outstanding benefits, including an Employee Stock Option Plan, yearly bonuses, and a comprehensive benefits package. If you're passionate about building client relationships and delivering exceptional service in the commercial insurance space, we want to hear from you!
Position Overview
As a Commercial Lines Account Manager, you will serve as the primary point of contact for a book of small to medium-sized commercial accounts across various industries. You will be responsible for managing the day-to-day servicing needs of clients, maintaining strong relationships, and ensuring optimal coverage and risk management solutions. This role requires a detail-oriented professional who can balance multiple priorities while delivering superior customer service and contributing to the agency's growth objectives.
Primary ResponsibilitiesAccount Management & Client Relations
Manage a diverse book of commercial lines accounts including contractors, lessors risk, real estate, restaurants, mercantile, and professional services industries
Serve as the primary liaison between clients, insurance carriers, and internal team members
Conduct regular account reviews to ensure clients have appropriate coverage and identify additional insurance needs
Respond promptly to client inquiries regarding policies, coverage questions, claims, and billing matters
Build and maintain strong, long-lasting client relationships through proactive communication and exceptional service delivery
Identify cross-selling and up-selling opportunities within existing accounts to maximize client protection and agency revenue
Policy Management & Administration
Process policy changes, endorsements, cancellations, and renewals accurately and efficiently
Review and analyze policy documents for accuracy and completeness
Coordinate with carriers to obtain quotes, bind coverage, and resolve policy-related issues
Prepare and present renewal proposals with coverage recommendations and premium comparisons
Maintain accurate and up-to-date client files and documentation in the agency management system
Ensure compliance with all regulatory requirements and agency procedures
Process certificates of insurance and respond to certificate requests in a timely manner

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Vacancy posted 16 days ago

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