Insurance- Personal Lines Client Manager

Job Description

Job Description

Based in the heart of Emmaus, our office is a place where we value expertise, kindness, and the genuine connections we build with our community. We are currently looking for a thoughtful and experienced Personal Lines Client Manager to join our growing team.

In this role, you will become the trusted advisor for our clients, helping them navigate the complexities of their insurance needs with confidence. You won't just be managing files; you will be helping families protect what matters most to them. We pride ourselves on creating an environment where you are truly heard, your professional growth is encouraged, and your contributions make a visible difference every single day. If you enjoy solving puzzles, talking to people, and taking pride in a job well done, you will feel right at home here. We are excited to find someone who shares our commitment to service and our positive outlook on the work we do.

Responsibilities

Act as the primary point of contact for our existing clients, answering questions about their coverage with clarity and care.

Review renewals and conduct coverage analyses to ensure our clients are properly protected as their lives change.

Process policy changes, endorsements, and certificates of insurance accurately and in a timely manner.

Collaborate with our carrier partners to advocate for the best outcomes and coverage options for our clients.

Identify potential gaps in coverage and proactively suggest solutions that provide peace of mind.

Contribute to a supportive office culture by sharing knowledge and helping teammates navigate complex account scenarios.

Requirements

Active Pennsylvania Property Casualty Insurance License.

Three or more years of experience managing personal lines insurance accounts.

Deep understanding of homeowners, auto, and umbrella policy structures.

Familiarity with agency management systems like Applied Epic.

Clear communication skills with a focus on patience and problem-solving.

Attention to detail when reviewing policy documents and endorsements.

Benefits
Paid Time Off (PTO)###Flexible Schedule###Health Insurance###Dental Insurance###Vision Insurance###Mon-Fri Schedule###Evenings Off###Hands on Training###Retirement Plan###