Call Center Representative (Switchboard)

University of Kansas Health System

Position Title
Call Center Representative (Switchboard)
Bell Hospital
Position Summary / Career Interest:
The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus.
Responsibilities and Essential Job Functions
Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources.
Provides answering service for clinical and administrative departments
Provides code and personal pager management and pager programming after hours, weekends and holidays.
Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
Activates medical and security code teams
Initiates non urgent text pages to administrative and clinical staff
Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
Utilizes internal overhead paging system
Attend all individual, department and health system meetings, training and reviews as needed.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
High School Graduate
2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.
Experience talking, typing and listening simultaneously in a customer service environment.
Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.
Preferred Education and Experience
Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.
Knowledge Requirements
Exceptional communication and phone skills.
Ability to handle multiple calls and/or tasks while providing excellent customer service.
Time Type:
Job Requisition ID:
R-48240
Important information for you to know as you apply:
The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on jobs2careers.com.
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
Need help finding the right job?
We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Apply

Vacancy posted 19 hours ago

Similar jobs that could be interesting for youBased on the Call Center Representative (Switchboard) in Kansas City, KS vacancy

Call Center Representative (Switchboard)
...Position Title Call Center Representative (Switchboard) Bell Hospital Position Summary / Career Interest: The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional...
Switchboard
Weekend work
The University of Kansas Health System
Kansas City, KS
5 days ago
Night Auditor
...including room charges, cash, checks, debit, or credit; Print contingency lists of guests for emergency records; Complete and balance room rate variance reports and verify receipts; Operate the hotel telephone switchboard and handle wake-up calls and guest messages...
Switchboard
Night shift
Marriott
Kansas City, KS
3 days ago
Night Auditor
$19 per hour
...emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and...
Switchboard
Hourly pay
Full time
Work experience placement
Bank staff
Night shift
Weekend work
Marriott International Inc
Kansas City, KS
1 day ago
Lead Guest Services Associate
...visitors. Maintain quality standards for delivering a patient centered environment. Assists Supervisor in training, and ensuring... ...security, valets, parking services, clerical departments, switchboard, and call center personnel, etc. Reports issues with these departments...
Switchboard
Work at office
Shift work
The University of Kansas Health System
Kansas City, KS
15 days ago
Call Center Shift Supervisor
...Position Title Call Center Shift Supervisor Varies Bell Hospital Position Summary... ...quality scores to Call Center Representatives and documenting results; manages team... ...functioning. Must be able to use all switchboard software and hardware systems. Provide...
Switchboard
Full time
Work at office
Shift work
University of Kansas Health System
Kansas City, KS
16 hours ago
Call Center Customer Service Representative
$30 - $40 per hour
...division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional Call Centre Customer Service Representative . As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an...
Hourly pay
Full time
Burjline Builders
Kansas City, MO
1 day ago
Communications Specialist
$22.88 - $33.17 per hour
...65 public safety communications center. The ideal candidate will have strong... ...to emergency and non-emergency calls for service for University... ...alarm monitoring center, hospital switchboard, or as a telephone customer service representative. A law enforcement adjacent field...
Switchboard
Hourly pay
Full time
Work experience placement
Local area
All shifts
Night shift
Day shift
University of Kansas Medical Center
Kansas City, KS
5 days ago
Public Safety Dispatcher
$23.64 per hour
...include 911 and Fire/EMS dispatching. Work involves answering telephone lines, querying callers using Emergency Medical Dispatching (EMD) call taking procedures. Gathers information from callers and gives pre-arrival instructions. Dispatches Fire/EMS units to calls for...
Work experience placement
Shift work
Wycokck
Kansas City, KS
2 days ago
Dispatcher
$1,500 - $3,000 per week
Freight Dispatchers Wanted Truck Driver Nation is expanding and we are hiring both experienced and entry-level freight dispatchers who are ready to take charge of their financial future. This is not an hourly job. As an independent freight dispatcher, you earn 8%...
Hourly pay
Immediate start
American Logistics Authority
Kansas City, KS
2 days ago
Linehaul Dispatcher
$78k
...Trucking Company Culture R+L Carriers has an immediate need for a Linehaul Dispatcher to work at our Kansas City, KS Service Center. As a Linehaul Dispatcher, you will be tasked with planning, directing, and coordinating the movement of regional and national LTL...
Full time
Immediate start
Monday to Friday
Night shift
R+L Carriers
Kansas City, KS
3 days ago
Dispatcher
...Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are complete and checked for accuracy. Monitors radio, telephones and...
Flexible hours
TradeJobsWorkforce
Riverside, MO
3 days ago
Dispatcher
$1,500 - $3,000 per week
Freight Dispatchers Truck Driver Nation is growing, and we're looking for freight dispatchers ready to take control of their financial future. Experienced dispatchers put your skills to work with a proven system. Entry-level candidates training available for motivated...
Immediate start
American Logistics Authority
Kansas City, KS
2 days ago
Dispatcher
...Reservations At times dispatchers help with overflow calls and enter reservations. Experience with reservation systems or... ...Successful in This Role 911 Dispatchers, other dispatching roles, Call Center Agents, and Client Service Specialists. Benefits ~...
Hourly pay
Full time
Work at office
Immediate start
Shift work
Night shift
PRESTIGE TRANSPORTATION INC
Kansas City, KS
7 days ago
Dispatcher
$2,200 - $3,000 per week
A logistics company is seeking an Entry-Level Freight Dispatcher to join their remote team. The role offers the potential to earn between $2,200 and $3,000 weekly, with an annual income ranging from $114,400 to $156,000. Responsibilities include booking freight, negotiating...
Immediate start
Remote work
American Logistics Authority
Kansas City, KS
2 days ago
Public Safety Dispatcher
$23.41 per hour
...Title Receives citizen's complaints and requests for services of public safety units. Dispatches public safety units to respond to calls and maintains records on each unit in the assigned division. Provides all pertinent information regarding the complaint or request...
Hourly pay
Shift work
Unified Government of Wyandotte County and Kansas City
Kansas City, KS
1 day ago
Customer Service Clerk
...R+L Carriers - JobID: 39901 [Customer Service Representative] As a Customer Service Clerk at R+L Carriers, you'll: Work in the Service Center office; Provide a variety of executive administrative functions to support the Owner and Executive Leadership Team in a professional...
Work at office
Immediate start
R+L Carriers
Kansas City, KS
5 days ago
Front Desk Agent
$16 per hour
...travel directions Take reservations in person, via email, or over the phone, including group bookings. Operate hotel switchboard, take calls and provide information and transfer calls Manage guest check-ins and check-outs appropriately Qualifications: Physical...
Switchboard
Hourly pay
Flexible hours
Shift work
Sonesta Select Kansas City South Overland Park
Kansas City, MO
6 days ago
Telecommunicator
Plans network installations by studying technical specifications; preparing an installation schematic. Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools...
Remote work
TradeJobsWorkforce
Kansas City, MO
2 days ago
Public Safety Communications Dispatcher
...University of Kansas Medical Center’s Public Safety Communications Division seeks a Communications Specialist for a fast-paced, 24/7 operation. You will handle emergency and non-emergency calls, monitor CCTV and alarm systems, and dispatch police and security resources...
University of Kansas Medical Center
Kansas City, KS
4 days ago
Team/Crew Member
...and service to guests. Essential Job Duties: Perform station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards Comply with all company policies...
Switchboard
Immediate start
Shift work
Night shift
Weekend work
Sonic
Grain Valley, MO
5 days ago
Assistant Manager
...applicable federal, state, and local laws Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards Perform regular...
Switchboard
Local area
Immediate start
Shift work
Night shift
Weekend work
Sonic
Grain Valley, MO
5 days ago
Call Center Representative - DHA
...Customer Service Representative Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Once selected for the Customer Service Representative position in SSA, you will...
Work at office
Social Security Administration
Kansas City, MO
1 day ago
Call Center Representative
...POSITION OVERVIEW MCI is a technology-driven business services company that operates call centers and provides cloud solutions. We are looking for Call Center Representatives to support our "Get Out the Vote" initiative. In this role, you will make outbound phone calls...
Full time
Temporary work
Work experience placement
Casual work
Work at office
Local area
Work from home
Shift work
MCI
Kansas City, MO
2 days ago
Call Center Representative (Hiring Immediately)
...working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we... ...with customers through inbound calls to resolve a variety of topics, including... ...large organization with bustling 24/7 call centers offering a variety of shifts. During your...
Local area
Immediate start
Visa sponsorship
Flexible hours
Shift work
Night shift
Spectrum
Shawnee, KS
4 days ago
Remote Call Center Representative
...Join to apply for the Remote Call Center Representative role at MCI Continue with Google Continue with Google 2 months ago Be among the first 25 applicants Join to apply for the Remote Call Center Representative role at MCI Get AI-powered advice on this...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Remote work
MCI
Kansas City, MO
1 day ago
Call Center Representative
## Call Center RepresentativeApplylocations: Lenexa, KSposted on: Posted Todayjob requisition id: R-47675# Position TitleCall Center... ...Campus## Position Summary / Career Interest:The Call Center Representative assists with operations of the Retail Pharmacy Communication...
Temporary work
The University of Kansas Health System
Lenexa, KS
3 days ago
Call Center Representative
Direct Hire Authority (DHA) Announcement Positions under this announcement are being filled using a Direct Hire Authority (DHA) (SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees...
US Government Jobs
Kansas City, MO
2 days ago
Call Center Representative
...Join to apply for the Remote Call Center Representative role at MCI Continue with Google Continue with Google 2 months ago Be among the first 25 applicants Join to apply for the Remote Call Center Representative role at MCI Get AI-powered advice on this...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Remote work
MCI
Kansas City, MO
2 days ago
Logistics Call Center Representative I
$17.2 per hour
...Job Description Logistics Call Center Representative I - Lenexa, KS, Monday, Tuesday, Wednesday, Friday, Saturday 11:00 AM to 7:30 PM Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving...
Hourly pay
Full time
Part time
Work experience placement
Work at office
Monday to Friday
Flexible hours
Shift work
Weekend work
Afternoon shift
Quest Diagnostics
Lenexa, KS
3 days ago
Call Center Representative
...Referral And Consult Center Representative This position is responsible for pre-registration of patients, scheduling, answering patient questions about upcoming visits, providing referral information, and for supporting marketing campaigns. Responsibilities and Essential...
The University of Kansas Health System
Mission, KS
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Representative (Switchboard). Be the first to apply!