Senior Manager Lifestyle Brand Operations

Senior Manager, Lifestyle Brand Operations

***This role is based at one of our corporate offices in New York City, NY or McLean, VA***

Exceptional Hospitality Starts with You

This is an opportunity to globally impact how guests define Lifestyle Hospitality. We are looking to add to our in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As Senior Manager, Lifestyle Brand Operations, you will support the team that helps strengthen and grow brands including Canopy, Motto, Graduate, Outset, Curio, Tapestry, and emerging brands across Hilton's Lifestyle Portfolio.

On our team, great brand work lives in the details. We are thoughtful, curious, and always pushing to make the guest experience feel more intentional, more distinctive, and more relevant. We value people who ask smart questions, notice what others miss, and are energized by turning ideas into experiences guests can actually feel.

On the Lifestyle Brand Operations team, reporting to the Director, Lifestyle Brand Management, you will help turn brand strategy into practical tools, training, and hotel-ready execution. You will support initiatives across brand operations, guest experience, openings, and team member capability building with a U.S. base and global touchpoints.

What you'll do during a typical day:

• Partner with a collaborative Brand Operations team to turn strategy into clear, practical resources that hotel teams can use every day.
• Guide complex, cross-functional project management across a global, matrixed organization.
• Own planning, agendas, and storytelling for key forums, Hotel Leader Summits, and capability-building programs across the Lifestyle portfolio.
• Create, track, and communicate the impact of Brand Operations efforts through clear reporting and recommendations.
• Work with teams to develop training, guides, self-audit tools, and guest experience resources that support brand consistency and stronger on-property execution.
• Manage Lifestyle touchpoints within the openings process and broader Brand Operations work. This includes understanding hotel KPIs, developing and improving upon hotel support resources, and creating and leading trainings for teams on new tools and best practices.

How you'll collaborate with others:

• Work closely with partners across Brand Management, Brand Operations, Learning & Development, Openings, Owner Relations, Hotel Operations, and other teams to bring brand initiatives to life.
• Collaborate with hotel leaders, management companies, and internal stakeholders to support openings, training rollouts, and execution in the field.
• Participate in and help lead recurring forums, working sessions, and brand meetings tied to operations, guest experience, and portfolio priorities.

Deliverables you'll take ownership of:

• Oversee the project management and help deliver training at important forums and capability-building programs that help hotel teams understand priorities, build skills, and implement with consistency.
• Build guest experience tools, playbooks, and operational resources that shape how Lifestyle brands come to life on property.
• Support openings across the portfolio with practical tools and guidance that help hotels deliver the intended brand experience from Day 1.

What It Takes to Make the Stay

You have these minimum qualifications:

• Four (4) years of relevant work experience in hospitality, hotel operations, restaurant operations, brand operations, guest experience, training, or a related field.
• Taking complex information and turning it into practical tools, resources, and next steps for hotel teams.
• Experience in project management and cross-functional collaboration.
• Strong data storytelling and executive communication skills, with experience translating insights into aligned action using PowerPoint, Excel, and Smartsheet.
• Global travel up to 70%.

It would be useful if you have:

• A natural curiosity for the details that bring a brand to life, and a belief that lighting, music, programming, service, and atmosphere all matter.
• Experience supporting hotel openings, operational rollouts, or brand activations.
• Experience building playbooks, audits, training materials, or field-facing tools.
• Experience supporting global Lifestyle brands or multi-market brand operations.
• Additional language skills beyond English.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $85,000 – $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.